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Critical Issue Response Leader
Job in
Norwood, Hamilton County, Ohio, USA
Listed on 2026-06-24
Listing for:
CDK Global
Full Time
position Listed on 2026-06-24
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
CDK Global in Norwood, Ohio is looking for a dedicated individual to coordinate communications with customers affected by significant outages. The role includes managing case escalations and ensuring successful resolution of customer cases by engaging with various internal departments.
The ideal candidate will have a Bachelor’s degree, along with over 5 years of experience in client services or marketing. Strong communication, project management skills, and a customer service-oriented attitude are essential. Benefits include 401K matching, medical coverage, and a positive workplace culture.
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