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Senior IPT Tech Support Lead: Telephony & Networking

Job in Norwood, Hamilton County, Ohio, USA
Listing for: CDK Global
Full Time position
Listed on 2026-07-01
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

CDK Global is seeking an Advanced IPT Technical Support Specialist to provide national support for Internet Protocol Telephony clients. The role involves troubleshooting II technical issues and mentoring other support associates, emphasizing leadership in client issue resolution.

Candidates should possess a BS/BA in Computer Science and have 3-5 years of experience in technical support. CCNA certification is required, with CCNP highly desirable. This full-time position is based in Norwood, Ohio, and involves rotating on-call shifts.

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Position Requirements
10+ Years work experience
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