Supporter Liaison Officer

Salary: Please state your expectations within your application

Contract: Full Time, 37.5 hours a week

Location: The City Ground, Nottingham, NG2 5FJ

Working Arrangements: On site

• Opportunity to access tickets for events at The City Ground.
• Employee Assistance Programme.
• Access to high street and gym discounts.
• Discount within our Club shop.
• Free on-site parking.

• Act as the Club’s appointed Supporter Liaison Officer (SLO) in line with Premier League Rules, UEFA requirements, and all related guidance.
• Serve as a visible and accessible point of contact for supporters, proactively engaging with fans to understand feedback, concerns, and ideas.
• Promote the needs and perspectives of supporters within the Club, ensuring the fan voice is represented in relevant decision‑making processes, especially those impacting matchdays, facilities, and services.
• Act as the day‑to‑day contact for official supporter groups, fostering positive, collaborative relationships.
• In the event the Club qualifies for European competition, play an integral role in working closely with UEFA, opposition clubs, and internal stakeholders to support planning, coordination, and delivery of clear and timely supporter communications relating to European fixtures, including travel, ticketing, and matchday operations.

• Work collaboratively with internal teams to help plan, deliver, and continuously improve the matchday fan experience.
• Support the delivery of fan‑facing matchday activity, including the Fan Zone, matchday presentation, and other activations.
• Assist in the planning and delivery of matchday activations and initiatives that enhance atmosphere, inclusivity, and supporter enjoyment.
• Participate in consultation and ongoing dialogue with supporters and relevant stakeholders such as the Safety Advisory Group (SAG), local authorities, and policing partners.

• Ensure clear, timely, and accurate communication of all relevant matchday information via the Club website, newsletters, and other appropriate communication channels.
• Share relevant matchday information with opposition club SLOs ahead of each home fixture and receive and disseminate information ahead of away fixtures.
• Work with opposition clubs to exchange operational and supporter‑related information to support safe, well‑managed home and away fixtures.

• Promote partnership working between the Club, its supporters, and key external stakeholders.
• Liaise with other club SLOs and external organisations including the Football Supporters’ Association (FSA), Football Supporters Europe (FSE), UEFA, the Premier League, and other relevant bodies.
• Encourage the sharing of best practice, innovation, and collaborative solutions in supporter engagement and matchday experience.

• Participate in the delivery of Premier League and official club campaigns (e.g. Rainbow Laces, No Room For Racism, and other equality, diversity and inclusion initiatives).
• Stay informed of emerging regulations, guidance, and best practice relating to supporter engagement, safety, and matchday delivery.
• Contribute ideas and insight to improve fan‑facing services, facilities, and engagement strategies across the Club.

• Work closely with Operations, Safety, Communications, Commercial, and Community teams to develop and deliver projects and initiatives related to supporter experience.
• Support cross‑departmental collaboration to ensure a joined‑up, consistent approach to fan engagement and communications.

• Coordination with other matchday club staff ahead of the match (e.g. the Safety Officer, or the Disability Access Officer)
• Provision of relevant matchday information to the visiting club SLOs, in good time ahead of the match
• Meeting the visiting club SLO before the match to support their requirements
• Being available and contactable, before, during and after the match for any queries or feedback from defined stakeholders, including fans’ representatives
• Coordinating the work of any matchday SLOs, other…