Guest House Manager

Working Hours:

40 per week. Monday to Friday but will include occasional overnight stays and will also include a Sunday from time to time. (Generally paid overtime if not part of weekly worked hours)

Working Hours:

40 per week. Monday to Friday but will include occasional overnight stays and will also include a Sunday from time to time. (Generally paid overtime if not part of weekly worked hours)

Exciting opportunity to lead the team in running all guest services within this historic property which comprises 8 bedrooms and 5 meeting rooms. Total Baxter Storey team of 7.

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At Baxter Storey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Guest Services Manager who motivates their team to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

• To be responsible for the opening and closing of the house at the start and end of a working week as well as daily if there are no overnight guests staying.
• Diary management of bookings for overnight guests, meeting and functions including dinners, special events etc.
• Full support of managing the on site team as well as H&S and Food Safety due diligence and processes. Guest House comprises of 8 bedrooms and 5 meeting rooms of varying sizes.
• This is a grade 2 listed building and therefore requires regular walk arounds for maintenance and to liaise with both the Operations Manager and Client to ensure all tasks and compliance are taken care of in good time.

• Background as a private guest house manager or boutique hotel manager
• Understanding of guests service
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to…