Platform Assistant

Location:

Nottingham Contract Type:
Permanent Salary:
Full time salary £25,960.74 per annum rising to £29,800.19 after 6 months Free travel on EMR services and 75% discount on all other train operators Closing Date:
Wednesday 30 September 2026 Interview Date:
To be confirmed Reference: 2026-68

At East Midlands Railway, we’re proud to be One Team
.

Every day, our 2,600 colleagues work together to keep people safe, put customers first and build a sustainable railway for the East Midlands.

We’ve been accredited as a Top Employer ten times and have achieved Gold accreditation against the Inclusive Employers Standard
. We’re committed to creating a workplace where everyone feels valued, supported and empowered to bring their authentic self to work.

Now, we’re looking for future Platform Assistants to join #TeamEMR at Nottingham Station
.

As a Platform Assistant, you’ll be at the heart of the station.

You’ll be one of the first people our customers see and someone they can rely on throughout their journey. From helping someone find the right platform to safely dispatching a train, you’ll play a vital role in keeping our railway safe, welcoming and running on time
.

This is a Safety Critical role, so safety will always come first. But it’s also a role where your personality, communication skills and willingness to go the extra mile can make a real difference to our customers.

• Safely and punctually dispatching train services
• Providing customers with information, guidance and way finding support
• Helping passengers board and alight trains, including customers who need additional care or assistance
• Supporting security checks at the station
• Being visible, proactive and approachable throughout your shift
• Acting as an ambassador for EMR and creating a positive experience for our customers
• Staying calm, focused and professional during busy periods and disruption

No two shifts will be exactly the same. Nottingham is a busy station, and you’ll need to think on your feet, make confident decisions and remain calm under pressure — all while delivering a great customer experience.

Most Platform Assistants work 37 hours per week across a 4-day working week
.

This is a shift-based role covering the full operating day of the station. At Nottingham, the earliest book-on time is 04.45 and the latest book-off time is 02:15, so flexibility is essential.

We’ll give you the training and support you need to build your railway career.

Your training will include classroom-based learning covering railway rules and procedures, followed by a supported mentoring period at the station. You’ll learn from experienced colleagues and develop the knowledge and confidence needed to carry out the role safely.

As this is a Safety Critical position, successful candidates will need to pass a medical assessment, including drugs and alcohol screening. This is a condition of employment.

You don’t need previous railway experience. What matters is that you have the right attitude and are ready to learn.

We’re looking for people who are:

• Proactive and positive
  , with a genuine can-do attitude
• Calm and confident in a busy, fast-moving environment
• Safety focused
  , with strong attention to detail
• Great communicators
  , able to connect with a wide range of customers
• Reliable and team-focused
  , with a willingness to support those around you
• Customer focused
  , with a desire to make a positive difference to every journey

If you enjoy working with people, take pride in doing things properly and want a role where every day brings something different, we’d love to hear from…