Medical Front Desk Receptionist - Pediatrics

The ideal candidate for the Front Desk / Call Center position will be highly organized and detail-oriented, with the ability to prioritize tasks effectively. This role requires excellent interpersonal and communication skills, a strong commitment to customer service, and the flexibility to work both independently and collaboratively as part of a team.

• Create a positive and welcoming atmosphere in the Front Office / Reception area
• Greet patients upon arrival and manage the check-in process
• Collect patient payments, including copays and outstanding balances
• Schedule follow-up and future patient appointments
• Answer and manage incoming phone calls and emails
• Organize and file documents to ensure patient records are current and accurate

• Facilitate smooth patient flow by communicating effectively with healthcare providers and the Back Office patient care team.

• Complete other tasks or projects as assigned.

• High School Diploma or GED
• Availability to work full-time, Monday through Friday, from 8:30 AM to 5:30 PM
• Ability to work in both our Larkspur and Novato office locations
• Full vaccination against COVID-19 and willingness to receive annual flu vaccines

• Clear and professional communication skills, both in-person and over the phone.
• Excellent customer service abilities
• A professional appearance and demeanor
• Reliability, detail-orientation, and computer literacy
• The capacity to be a collaborative team player and efficiently multitask in a fast-paced environment

• Bilingual proficiency in Portuguese and/or Spanish

We offer medical, dental, vision, 401(k), PTO and sick pay, paid holidays, life / accident insurance, an Employee Assistance Program (EAP), and are closed most weekends.

In accordance with California law, the expected hourly range for this California position is between $25 and $27 per hour. The actual compensation will be determined based on experience and other factors permitted by law.

Tamalpais Pediatrics is an equal opportunity employer who does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other characteristic protected by law.