Operations Process Manager

Description

Location:
Northbay

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.

We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members.

We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.

What You’ll Do

The Operations Process Manager provides centralized operational leadership and business support across the portfolio. As an Operations Process Manager, you will exercise discretion and independent judgment regarding portfolio operational processes, evaluates operational risks and trends, establishes priorities for assigned initiatives, and drives matters from analysis through resolution. This role supports financial administration, compliance, legal administration, property transitions, training, inspections, and other portfolio operations while determining appropriate courses of action within established company guidelines.

Your day-to-day may include:

• Provide operational leadership and oversight for assigned portfolio processes to promote consistency, accountability, compliance, and timely resolution.
• Analyze operational trends, performance indicators, recurring issues, deadlines, and documentation gaps; determine corrective actions within assigned authority and monitor implementation through completion.
• Review resident payments to determine whether they meet applicable minimum payment requirements and accept or reject payments according to established procedures.
• Provide operational direction, coaching, performance feedback, and development support to Resident Managers and onsite support partners for assigned responsibilities.
• Track housing violations, agency deadlines, corrective action progress, re-inspections, completion documentation, and compliance confirmation.

Requirements

What You Bring

• Comprehension of federal fair housing laws and any applicable local housing provisions
• Experience with both conventional housing operations and knowledge of Section 8 and Housing Authority requirements
• Ability to manage multiple priorities in a fast-paced environment
• Ability to exercise discretion and independent judgment regarding matters of significance within the scope of assigned authority
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What We Offer

We believe in taking care of our team the way they take care of our residents. That’s why we offer:

• Bonus opportunity (position dependent)
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year
• Housing discount program*
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverage
• Company-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)

* Bonus potential opportunity depends on position

** Sick time accrual varies by state. Ask your hiring manager for details.

*** Housing discount based on availability and prior ownership group approval

The expected compensation range for this position is $68,000.00- $70,000.00, which includes base pay plus…