Branch Operations Lead - Ignacio and Alameda del Prado Branch - Novato, CA

At Chase, we are passionate about creating memorable experiences for our clients
 and employees, making them feel welcomed, valued, and understood. We build
 lasting relationships by doing the right thing, exceeding expectations, and
 embracing diversity and inclusion.

 As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our
 branch operations, working closely with the Branch Manager, branch employees,
 and our team of experts.

Your role is crucial in ensuring that our clients'
 financial transactions are handled with precision and care, all while adhering
 to our policies, procedures, and regulatory requirements.

 A typical day will involve assisting clients with their transactions, but it
 doesn't stop there. You'll have the opportunity to make a real difference by
 introducing clients to self-service options that simplify their banking
 experience and by building lasting relationships with them. Throughout the week,
 you'll also dedicate time to reviewing branch operations and keeping the branch
 team informed about the latest policies and procedures. Your leadership will
 ensure that our branch not only meets but exceeds control expectations, setting
 a positive tone for everyone who walks through our doors.

 Job responsibilities  
  
* Collaborate with the Branch Manager to create a welcoming and vibrant
    atmosphere in the branch, ensuring every client enjoys an exceptional
    experience and feels part of a dynamic community.
  
* Greet clients warmly as they enter the branch, making them feel valued and
    appreciated. Demonstrate genuine care and concern during interactions,
    assisting with transactions, managing lobby flow, and scheduling meetings to
    build trusted relationships.
  
* Engage clients with clear, polite communication to understand and help them
    effectively. Anticipate their needs while checking them into the waiting
    queue, ensuring a smooth visit.
  
* Lead branch operations, including managing cash devices like the cash vault
    and ATM. Resolve any client issues quickly and effectively, paying attention
    to detail and striving for consistency while adhering to all bank policies
    and procedures.
  
* Introduce clients to our friendly branch team, who collaborate to deliver
    seamless service with care and sincerity. Work together to build lasting
    relationships and assist with any specialized financial needs, elevating the
    client experience.
  
* Simplify clients' banking experience by sharing self-service options,
    allowing them to access their accounts anytime, day or night.
  
* Work closely with the Branch Manager to support all aspects of branch
    operations, including maintaining high standards for loss control,
    compliance, and audits, ensuring the branch operates smoothly and securely.

 Required qualifications, capabilities, and skills
  
* You take pride in adhering to policies, procedures, and regulatory banking
    requirements, ensuring everything runs smoothly and efficiently.
  
* You are committed to maintaining a keen eye for detail and staying organized,
    which helps you juggle multiple tasks effectively.
  
* You are proud of your leadership skills and operational proficiency, ensuring
    transaction accuracy while thriving in a collaborative team environment.
  
* You have a strong passion for educating the branch team and partners, helping
    them stay connected and informed.
  
* You excel at building meaningful connections and engaging with clients,
    always ready to educate them and refer them to our team of experts when
    needed.
  
* You have 1+ years of retail banking experience.
  
* You have a high school degree, GED, or foreign equivalent.
  
* You have the ability to work branch hours including weekends and evenings.

 Preferred qualifications, capabilities, and skills
  
* You have 6+ months of Associate Banker (Teller) experience.
  
* You have a college degree or military equivalent.

 Training and Travel Requirement
  
* You’ll successfully complete our Branch Operations Lead Training Program
    before being considered for placement as a Branch Operations Lead.
  
* You’ll…