Systems Administrator II

The Challenge

Take‑Two Interactive is seeking an outstanding Systems Administrator to provide on‑site and remote technical support for our NYC, US, and international based offices. This is a hands‑on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi‑directional teamwork and encouraging the development of new insights and solutions.

This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take‑Two Interactive.

The ideal candidate will be a well‑rounded IT professional and a key member of our Global Support team with strong hardware and software troubleshooting skills, as well as in‑depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM, Air Watch and/or Jamf. Additionally, having a high motivation for looking at areas of opportunity for improving processes through automation and helping the team decrease repeatable incidents is also highly valuable.

• On and off‑site contact for technical operations and support.
• Escalation point and support for the Novato team.
• Equipment Installation and Maintenance
  • Install and maintain desktops, laptops, macs, network switches, servers.
  • Upgrade internal components of a desktop or server i.e.: CPU, GPU, disk drives, and NICs.
  • Replace failing parts and submit RMAs.
• Asset Management
  • Assign and maintain assets for users in Service Now.
  • Assign locations for remote equipment in Service Now.
  • Assign locations for server equipment in Device 42.
• Manage Knowledge Base
  • Maintain and create user facing self‑service knowledge articles in Service Now.
  • Maintain and create IT facing knowledge articles in Confluence.
• Responsible for capacity planning and growth
  • Audit IT space and server rooms for space, power usage and cooling.
  • Plan and prepare for upgrades to IT space or server rooms.
  • Coordinate with various IT departments for maintenance of server room and networking hardware.
  • Evaluate and design cabinets, PDUs, structured cabling solutions.
• Event support
  • Coordinating with local teams on requirements.
  • Setup, troubleshoot and takedown.
• Devkit management and support
  • Setup, update, push builds.
• Provide white glove support for executives in Novato and across 2K.
• Able to communicate and work effectively with other tech teams in the organization.
• Ensure all client requests and operational problems are updated/resolved within a timely manner.
• Passionate about delivering outstanding client experience and support.
• Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
• Enjoys working in a fast‑paced environment with the ability to change priorities on the fly.
• Assist with employee on‑boarding ensuring new staff is ready to work on day one.
• Maintain inventory/asset management for company provided equipment and software.
• Assist with audio/visual hardware setup and breakdown, along with conference rooms and video conferences.
• Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
• Team player, provide support for fellow team members and communicate effectively.
• Some travel to support other sites may be required.

• 3‑5 years’ experience with Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware.
• Operating system configuration, management, and support for desktop/laptop and server.
• Network:
  Experience implementing, managing, and troubleshooting network devices and infrastructure.
• Ability to prioritize and execute tasks in a high pressure environment and make sound decisions in emergency situations.
• Experience using Okta or similar SAML and Two‑Factor Authentication solutions.
• Familiar with using SCCM for Desktop OS deployment and software management.
• Air Watch/Intelligent Hub/Jamf or equivalent Mobile Device Management experience.
• Computer Hardware:
  Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and…