Production and Quality Manager

Description

• Directly manage an assembly department and a team of bike builders that produce 50 to 100 bicycles per day.
• Maintain compliance with labor law, OSHA and company safety policies
• Conduct daily audits on assembled bikes
• Help establish and track Builder KPIs to maintain accountability and identify training opportunities for the Bike Builders
• Review Bike Build feedback from stores, develop improvement plans, and report back to stores on corrective steps taken

• Move warranty items through the RTV process quickly, keeping the on-hand value of the RTV inventory location as low as possible
• Refine and improve existing systems to achieve department goals
• Keep the warranty dept. organized and conduct inventory cycle counts
• Initiate warranty and recall procedures that comply with our vendors requirements
• Receive and process incoming transfers from stores
• Reinforce best practices to stores as needed based on warranty validity
• Receive replacement warranty product from vendors and return to open stock

• People and production management skills
• Clear, proactive, professional communication at all times
• Strong knowledge of bicycles, bike parts and accessories
• Knowledge of bike repair with the ability to specify replacement parts
• Time management:
  Goal setting, multi-tasking, prioritizing tasks to meet deadlines
• Computer skills:
  Basic file management, Google docs, MS Word and Excel, POS
• Work productively with little direct supervision
• The ability to create and maintain organizational systems for inventory and workspace
• Able to lift heavy materials (at least 50 lbs.), bend and stand for long periods of time
• Able to work collaboratively with subordinates, peers and management.