Veterinary Client Service Representative

Description

The Country Vet is looking for a full-time Customer Service Representative to join our amazing team!

Job Summary

The Veterinary Receptionist plays a key role in the hospital's success. While this position does not have any clinical duties, the CSR will work together with Veterinarians, Veterinary Technicians, Veterinary Assistants, and the Practice Manager. The Veterinary Receptionist is the pivot around which the hospital operates and is responsible for customer service functions. Candidates with vet experience are GREATLY preferred, but not required.

• Must have genuine concern and compassion for our clients and patients
• previous veterinary reception experience
• unlimited patience
• be motivated
• have a positive attitude
• have excellent oral and written communication skills
• be dependable
• professional and calm under pressure at all times
• be extremely detail oriented
• be able to work quickly and efficiently
• be able to multi-task efficiently
• work at a fast pace with a smile

Weekday shifts would range from 8:30-9:30 start time to a 5:30-6:30 end time.

Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $20-25/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers and an industry‑leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry‑first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions.

By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well‑being of the industry and raising the national bar for veterinary excellence.

• Service – delivering exceptional service
• Empathy – leading with care
• Accountability – achieve meaningful outcomes
• Joy – be a source of light
• Exploration – learn to fuel growth
• Team – connect for success

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.