Veterinary Client Service Representative

Overview

The Country Vet is looking for a full-time Customer Service Representative to join our amazing team!

The Country Vet, a Thrive Pet Healthcare partner, invests heavily in our teams' growth and development. We provide an emotionally intelligent work environment and strive to maintain a positive work/life balance.
At The Country Vet, we pride ourselves in providing the best benefits package in the industry which includes
: health, life, vision, dental, PTO, paid holidays, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!

The Veterinary Receptionist plays a key role in the hospital's success. While this position does not have any clinical duties, the CSR will work together with Veterinarians, Veterinary Technicians, Veterinary Assistants, and the Practice Manager. The Veterinary Receptionist is the pivot around which the hospital operates and is responsible for customer service functions.

Candidates with vet experience are GREATLY preferred, but not required.

• Must have genuine concern and compassion for our clients and patients
• previous veterinary reception experience
• unlimited patience
• be motivated
• have a positive attitude
• have excellent oral and written communication skills
• be dependable
• professional and calm under pressure at all times
• be extremely detail oriented
• be able to work quickly and efficiently
• be able to multi-task efficiently
• work at a fast pace with a smile.

Our preference is for someone with veterinary experience, but we are willing to train for the right person.

Weekday shifts would range from 8:30-9:30 start time to a 5:30-6:30 end time.

Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $20-25/
hour
. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions.

By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

• Service - delivering exceptional service
• Empathy - leading with care
• Accountability - achieve meaningful outcomes
• Joy - be a source of light
• Exploration - learn to fuel growth
• Team - connect for success

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.