Club Services Attendant

GENERAL SUMMARY

The Club Service Attendant is a non-exempt position whose primary responsibility is to ensure that golf guests are appropriately introduced to the course and facilities, and that all rounds begin in a timely manner. In addition, this position will assist in the cleanliness and upkeep of the golf cart fleet and facilities, as well as the driving range, equipment and facilities.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Cart Attendant Functions

* Provide enthusiastic and professional service to all guests

* Assist with (un) loading of golf bags out of cars and into golf carts

* Maintain and exhibit knowledge of the property, golf course and etiquette

* Inform players of the course local rules and regulations

* Inform guests of any peculiarities of the course or facilities

* Ensure that all players start in the correct order, and maintain that order and pace while on the course

* Ensure that all players tee off on time and at the correct tee

* Keep records of all rounds played, as well as cart usage

* Ensure all players have receipts that are turned in at the start of play

* Communicate with the Golf Shop and the ranger regarding the status of the tee times

* At the end of the day collect, organize and submit all records of play, including receipts and tee sheets

* Clean clubs for members and guests upon completion of round, as well as do the same for the rental equipment

* Wash and maintain golf cart fleet, including beverage cart

* Transport carts from cart shelter to the cart staging area outside of the golf shop

* Ensure cart fleet is stocked throughout the day with pencils, scorecards, tees, water, ice and sand

* Empty trash in and around the golf facilities

* Clean the shoe station of loose grass clippings

* Sweep and clean around the clubhouse and the outdoor grounds

* Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service

* Communicate timely and follow up as appropriate

* Active participation in events, programs, meetings and training

* Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

* Schedule varies and may require weekend and holiday hours, days and evenings

Communication & Relationships

* Effectively and professionally interacts and communicates with senior management, managers, other Associates, members, and guests.

* Promote harmonious relations among members, staff, and the community at-large.

* Communicate timely and follow up, as appropriate.

* Active participation in required events, required programs, required meetings and required trainings.

* Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

Corporate Goals & Objectives

* Promote the company's safety goals and actively work towards ensuring a safe working environment.

* Ensure compliance with company policies and procedures.

* Make professional development a consistent priority.

* Ensure the TBCC mission and club brand is upheld in all aspects of club operations.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

Ability to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present…