Retail Associate

The Retail Associate role is responsible for ensuring customers have a positive shopping experience. The associate makes eye contact, smiles, greets all customers courteously, treats fellow associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone, keeping egress clear and reporting any unsafe conditions.
• Treats all customers and associates with respect and courtesy; is friendly and professional at all times.
• Assists customers – is register‑trained, helps with merchandise, and answers questions politely and knowledgeably; greets customers with eye contact, a smile, and says "hello" and "thank you" throughout the store.
• Provides prompt and efficient responses to customers at all times and handles all customer issues courteously, calling store leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintains a professional appearance and adheres to the company dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to keep the store neat, clean and organized.
• Expedites newly received merchandise to the sales floor, merchandises items per best practice and monthly presentation guidelines, and maintains brand familiarity within departments to assist customers.
• Understands loss prevention awareness programs, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash, credit card details, and merchandise.
• Follows all Mark‑Out‑of‑Stock (MOS) policies, properly processing MOS merchandise and notifying store leadership for disposal approval.
• Follows all cash, check, charge‑card, and refund procedures, voids, and offline processes; maintains accuracy in handling bankable tenders.
• Act with urgency to maximize productivity by executing store best practices and minimizing steps and touches in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PCs as required.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Stockroom shift associates: regularly push, pull, and lift more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive or all‑inclusive listing of duties. Content is subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment…