Store Protection Specialist

General Purpose

This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist greets all customers in a prominent, courteous manner, deters theft, demonstrates command presence in a company‑issued vest or required black attire, monitors the Code 50 package inspection policy, walks the sales floor to identify and address potential theft indicators, and partners with store leadership to ensure compliance with loss‑prevention directives and minimize operational shortage.

The Specialist must embrace company values and protect the Ross treasure.

• Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
• Provides visible command presence, including prominent greetings with eye contact, at store entrances and exits and on sales floor in a company‑issued vest or required black attire, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

• Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs.
• Regularly involves internal and external partners, including conference calls, district meetings, education, and recognition.
• Other duties as assigned to support loss‑prevention initiatives.

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the company dress code.

• Monitors entrances and exits and sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends, communicating effectively with store and loss‑prevention leadership.
• Adheres to company policy for external theft response.
• Executes all company best practices and maximizes productivity by minimizing steps and touches while working.

• Increases store awareness on effective processes to minimize operational shortage, trains and educates associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

• Manages work processes.
• Business acumen.
• Plans, aligns and prioritizes.
• Builds talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability and execution.

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss‑prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to resolve conflict effectively.
• Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.

• Consistent timeliness and regular attendance.
• Ability to spend up to 100 % of working time standing, walking and moving around the store.
• Must be able to raise or lower objects more than 25 lb. from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop or crouch; frequency and duration will vary.
• Certain assignments may require other qualifications and skills.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that…