Hybrid Resource Counselor​/Case Manager

Imagine being part of a company where effort creates hope and opportunity. Homeward Bound of Marin helps individuals and families experiencing homelessness find their path to housing and stability. Bring your passion for service, and we’ll support you with 100% paid health benefits, growth opportunities, and a workplace focused on case management and connection.

We’re looking for a Hybrid Case Manager to join our housing team and support shelter residents as they build stability and self-sufficiency. In this role, you’ll work with participants at our Jonathan’s Place shelter, which provides services for individuals transitioning out of homelessness. This role assists residents with integrating into the shelter, navigating challenges, creating goals for progress and moving toward greater independence while maintaining a clean and healthy living environment.

Through consistent, onsite support, you’ll play a key role in ensuring participants feel supported, seen, and genuinely set up for both short- and long-term success.

At the heart of our work is a mission of Opening Doors to Safety, Dignity, Hope, and Independence. We’re looking for someone who brings compassion, sound judgment, and a genuine commitment to supporting personal growth, and who thrives in a collaborative environment. The ideal candidate is mission‑driven and well versed in shelter and homeless services, with the ability to work independently while contributing meaningfully to a team.

You take thoughtful initiatives, engage others with professionalism and empathy, and build strong working relationships with people from diverse lived experiences.

Bachelor’s degree in social work, psychology, social welfare, or a related field or two (2) years of experience in a related residential or housing program.

• Minimum of two (2) years’ experience working with under-resourced or low-income populations; experience working with individuals experiencing homelessness unhoused populations preferred.
• Experience in residential and/or housing programs.
• Knowledge of Housing First, harm-reduction and trauma-informed principles.
• Working knowledge of SSI, SSDI and other entitlement programs.
• Experience with data entry systems (HMIS, Salesforce, or similar).
• Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
• Comfort working in a culturally and ethnically diverse environment.

• Ability to sit and use a computer for moderate periods (1–3 hours per day).
• Ability to stoop, crouch, kneel, or crawl occasionally.
• Ability to lift or move objects up to 40 pounds.
• Manage a caseload of up to 8 individuals with intensive and outcome driven supportive services while delivering these services utilizing a Housing First approach.
• Incorporate
  
  CalAIMcare coordination and housing stabilization strategies into individualized housing and care plans, in collaboration with healthcare, behavioral health, and community-based partners.
• Provide housing-focused case management in one‑on‑one and group settings.
• Identify and address barriers to housing stabilization, including chronic homelessness, mental and physical health needs, substance use disorders, under‑employment, lack of income, and other systemic barriers.
• Skillfully prevent and/or resolve conflictsskillfullyusinga strength‑basedand trauma‑informed approach.
• Respond to urgent and crisis situations, including coordination with EMTs, fire, law enforcement, psychiatric services, and community partners as needed.
• Provide supportive services, guidance, and referrals to community resources.
• Engage program participants regularly and consistently to support program participation and progress toward housing stability while remaining flexible and creative around interventions.
• Coordinate closely with the County behavioral health team working onsite and attend weekly care conference meetings.
• Assist with facilitating regular activities on‑site that support housing focused programming.
• Collect monthly rent checks and log payments in agency database
• Provide bus tickets, make change for laundry and support activities of daily living while…