Patient Account Officer; Healthcare Registration & Billing Rotating Shift

Roles & Responsibilities

Contract
:
Contract until 30 June 2026 (Possible extension until June 2027)

Shift Hours
: AM 7am to 4.30pm, MD 8.30am to 6pm, PM 1pm to 8.30pm, Night 10pm to 7.30am

Location
:
Novena

Outpatient Registration & Billing:

• Handle patient registration, billing, and perform visitor management including temperature screening.
• Input patient details and carry out admission procedures in the system.
• Provide guidance to patients on Medisave, Medi Shield, Integrated Shield Plans, and corporate insurance claims and guarantees.
• Enter Doctors’ Fees and details from Doctor’s Letters of Certification into the system as required.
• Follow up on relevant documentation when necessary.

Inpatient Admission & Billing:

• Enter and update patient information and perform system admission for inpatient cases.
• Conduct financial counselling for patients or their next-of-kin, providing bill estimations (AFHS) and securing required signatures.
• Collect admission deposits and alert the Executive of any bad debt flags or patients unable to provide a deposit.
• Perform other administrative tasks related to inpatient records and updates.

Cashiering Duties:

• Present and explain itemized bills and charges to patients.
• Process payment collections and issue refunds as necessary.
• Submit daily shift closure reports to the supervisor.

Patient Experience & Service:

• Handle complex inquiries and feedback related to admission, billing, insurance claims, and cashiering matters escalated by Business Office staff.
• Process and follow up on insurance claims, liaising with insurers to facilitate claim approvals.
• Maintain and manage office supplies and counter inventory.
• Respond to general inquiries via internal and external mailboxes.
• Assist in administrative tasks such as preparing specialist rosters and generating daily management reports.

• Excellent Communication Skills
• Healthcare Industry
• Interpersonal Skills
• Inventory
• Invoicing
• Office Administration
• Attention to Details
• Deposits
• Cashiering
• Patient Registration
• Customer Service
• Screening