Operation Executive; Healthcare work

Key Responsibilities:

• Assist in managing projects and tasks to ensure smooth operations and timely submission of supporting documents.
• Track and monitor staff performance to meet service levels.
• Supervise Supervisors, Team Leaders, HA (Health Attendant), and MA (Mortuary Attendant).
• Act as a bridge between company management and clients.
• Provide regular feedback on staff performance, discipline, and operational matters, including but not limited to monthly meetings.
• Ensure effective and efficient utilization of resources and manpower.
• Handle escalated complaints and manage service recovery.
• Investigate discrepancies and recommend corrective actions.
• Conduct frequent in-house training for HA & MA staff on company procedures and policies.
• Provide coaching and counseling when necessary.
• Ensure adherence to company regulations and standards.
• Maintain discipline and enforce policies among staff.
• Recruit and select suitable candidates for HA & MA roles (subject to company approval).
• Work closely with HR/BEU on compensation, benefits, and salary matters.
• Manage and evaluate service standards and productivity for continuous improvement.
• Ensure operations comply with company guidelines, procedures, and policies.

Requirements:

Experience:

• Minimum 2–4 years of experience in operations or supervisory roles.

Skills &

Competencies:

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Problem‑solving and service recovery expertise.
• Proficiency in Microsoft Office and basic reporting tools.

Attributes:

• Highly organized with attention to detail.
• Ability to work under pressure and manage multiple priorities.