Clinic Manager (Camden

1. Full Clinic Operations Leadership

• Oversee end-to-end clinic operations including registration, nursing, diagnostics, and reporting
• Ensure smooth patient flow, service continuity, and overall operational efficiency
• Take full accountability for daily clinic performance and outcomes

• Lead and manage all clinic staff including operations and nursing teams
• Plan manpower deployment, rostering, and workload distribution
• Oversee staff performance, development, and disciplinary standards

• Ensure consistently high standards of patient care and service delivery
• Manage patient feedback, complaints, and service recovery cases
• Drive continuous improvement in patient experience and service excellence

• Oversee planning and execution of corporate screening programmes (onsite and in-clinic)
• Ensure readiness of manpower, equipment, and operational logistics
• Coordinate with sales and corporate teams for smooth delivery

• Monitor clinic KPIs including waiting time, throughput, and productivity
• Lead implementation of workflow improvements and operational enhancements
• Ensure adherence to SOPs and standardised processes

• Oversee clinic inventory, consumables, and equipment management
• Manage vendor relationships for procurement and maintenance
• Ensure cost efficiency and minimise operational wastage

• Ensure full compliance with MOH regulations, PDPA, and internal policies
• Maintain audit readiness and complete documentation standards
• Enforce infection control, safety, and clinical governance standards

• Monitor clinic financial performance including revenue and operating costs
• Oversee budgeting, cost control, and resource optimisation
• Ensure accurate administrative reporting and documentation

• Oversee extraction and compilation of screening data from systems
• Ensure accuracy and completeness of daily, weekly, and monthly reports
• Validate operational reporting for management and corporate stakeholders