Operations & Sales Administrator

Operations & Sales Administrator (RL USA)

Job Title: Operations & Sales Administrator
Location: Novi, Michigan
Reports To: Managing Director – Racelogic USA

The Operations & Sales Administrator plays a central role in supporting customer orders, sales administration, inventory coordination, and operational reporting for Racelogic USA. You will work closely with the US sales team, operations, stores, and global Racelogic colleagues to ensure accurate processing of orders, smooth operational flow, and excellent customer support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities independently in a fast-paced environment.

• Process and manage customer sales orders from receipt through to fulfillment.
• Act as a key point of contact for customers, responding to order-related inquiries via phone and email.
• Support the sales team with accurate order entry, documentation, and follow-up.
• Ensure commercial data is accurately maintained within internal sales and ERP systems.

• Verify stock availability and coordinate with shipping, receiving, and production teams to support order fulfillment.
• Collaborate with UK and global Racelogic teams to ensure seamless intercompany order processing and delivery.
• Maintain accurate operational and order records across relevant systems.
• Support invoicing and coordination with finance where required.

• Monitor inventory levels based on demand, historical usage, and incoming orders.
• Highlight potential shortages, delays, or discrepancies and escalate appropriately.
• Support accurate stock data and assist with resolving inventory discrepancies.

• Produce regular operational and sales reports, including KPI tracking.
• Support the improvement of administrative and operational processes.
• Contribute ideas to improve efficiency, accuracy, and customer experience.
• Support training and knowledge transfer with global Racelogic colleagues as required.

• Proven experience in a sales administration, operations, or business support role.
• Experience processing customer orders and supporting sales or supply-chain activities.
• Strong attention to detail and a consistent track record of accurate work.
• The ability to manage multiple tasks and priorities.
• Clear and professional written and verbal communication skills.
• Confidence in dealing with customers and internal stakeholders.
• A logical, methodical approach to systems, data, and processes.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.
• Experience working with ERP or order management systems.
• Solid understanding of accounting principles (Accounts Receivable, Invoicing, General Ledger).
• A proactive, adaptable mindset and willingness to support a growing business.

• Competitive compensation commensurate with experience.
• Company-sponsored medical, dental, and vision insurance.
• Safe Harbor 401(k) plan with employer contribution.
• Paid time off including vacation, public holidays, and sick leave.
• Permanent role within a stable, growing global business.
• Collaborative working environment with strong international support.