Observability Practice Lead

Overview

cloud

EQ is seeking an Observability Practice Lead to build, scale, and lead our Observability practice as a high-growth, high-margin business line. This role is ideal for a proactive, entrepreneurial leader who blends business acumen with operational rigor and is excited to join a growing, performance-driven organization. The Observability Practice Lead owns full P&L responsibility and leads all aspects of strategy, sales alignment, delivery execution, and capability development for cloud

EQ’s Observability business. This role balances near-term growth and margin delivery with long-term scalability, client satisfaction, and market differentiation.

• P&L Ownership & Business Growth
  • Own end-to-end financial performance, including revenue, gross margin, utilization, and recurring revenue targets.
  • Develop and execute a multi-year growth strategy to expand predictable recurring revenue and overall topline growth.
  • Translate strategy into execution through monthly operating reviews and KPI-driven dashboards.
• Sales & Go-To-Market Alignment
  • Partner with Sales and Marketing to define and execute GTM plays around key observability differentiators.
  • Coordinate with cloud
    
    EQ’s sales organization and partner ecosystems to drive net-new and expansion opportunities (e.g., New Relic).
  • Oversee pre-sales solutioning, ensuring quality, consistency, and accuracy in proposals, estimates, and client presentations.
• Delivery & Operational Leadership
  • Lead onshore and offshore delivery teams to ensure high-quality, value-driven client outcomes.
  • Establish scalable delivery frameworks emphasizing automation, reusability, and practitioner-led expertise ("Observability-as-Code").
  • Maintain strong delivery governance, including CSAT, delivery KPIs, utilization, and quality controls.
• Practice Strategy & Capability Development
  • Evolve the observability services portfolio to include managed services and recurring offerings.
  • Drive IP creation, automation, and reusable frameworks across engagements.
  • Define and execute talent strategy, including hiring, cross-training, certifications, and scalable onshore/offshore models.
  • Collaborate closely with Architecture, Customer Success, and PMO teams to deliver integrated client solutions.
• Leadership & Governance
  • Lead with a focus on business outcomes, accountability, and continuous improvement.
  • Establish operating rhythms including scorecards, quarterly planning, and KPI-based accountability.
  • Represent the Observability practice at the executive level and across cross-practice initiatives.
• Key Metrics for Success
  • Revenue growth and gross margin performance
  • Recurring revenue expansion
  • Client satisfaction (CSAT)
  • Team utilization and delivery efficiency
  • Innovation metrics (reusable assets, automation frameworks deployed)

Required Qualifications

• 10+ years of experience in Cloud, Enterprise Systems, Observability, or professional services organizations.
• 5+ years leading P&L or delivery organizations with gross margin responsibility.
• Proven success building and scaling consulting or managed services offerings.
• Strong financial acumen with the ability to interpret P&L, pipeline, and utilization data.
• Experience leading distributed, cross-functional, and global teams.

Preferred Qualifications

• Familiarity with observability platforms such as New Relic, Datadog, Splunk, and enterprise observability maturity models.
• Understanding of how AI/ML enhances observability (AIOps, anomaly detection, predictive alerting).
• Background in mid-tier consultancies, systems integrators, or boutique MSPs.
• Demonstrated ability to convert project-based work into recurring managed services.
• Ability to effectively multi-task in a fast-paced environment
• Proficient computer and software skills
• Considerable knowledge of computer operations and applications
• Demonstration of planning, coordination, communication, and support to the organization

• Exceptional written, verbal, and presentation communication skills
• Strong organizational and multi-tasking abilities in fast-paced environments
• Entrepreneurial, metrics-driven, and results-oriented mindset
• Collaborative leadership style across sales, delivery, architecture, and…