Specialist - Operations, -Highway Truck Parts

Position Summary

This position is responsible for supporting the efficient day‑to‑day operations of the organization. The role functions as a hands‑on internal consultant who serves as the process expert on cross‑functional projects. Using Lean, Six Sigma, and data analytics tools, the specialist identifies performance gaps, designs future state processes, and partners with teams to implement sustainable, measurable change. The focus is on standardizing work, optimizing system configuration, and embedding a continuous improvement mindset across Service, Parts, Rental, and other key business units.

• Primary focus on on‑highway truck parts, processes, inventory and training.
• Evaluate, map, and redesign processes—assess current workflows, create current state (as is) maps, conduct root cause analysis, and, where appropriate, build future state (to be) workflows or collaborate with process owners to drive improvements that simplify tasks and eliminate waste.
• Provide process expertise on improvement projects—collaborate with appropriate individuals to scope, plan, and execute initiatives using Lean and Six Sigma methodologies; quantify benefits and track realized savings.
• Develop and monitor KPIs—define key performance indicators, build dashboards, and routinely analyze trends to ensure gains are sustained.
• Optimize ERP/system configuration—act as the department’s product owner for ERP and related applications; manage settings, test changes, and align system design with streamlined processes.
• Facilitate change management—drive stakeholder alignment, create communication plans, and coach teams through adoption of new processes.
• Provide advanced data analysis—use Excel, Power BI, and SQL to uncover insights, model scenarios, and support data‑driven decisions.
• Train and mentor—develop clear work instructions, job aids, and video tutorials; deliver in‑person and virtual training; guide junior analysts and field champions.
• Support continuous improvement culture—co‑facilitate Kaizen events with Project Managers, share best practices, and champion a problem‑solving mindset across branches.
• Other duties as assigned.

• No formal supervisory responsibilities.

• Valid driver’s license.
• Bachelor’s degree or equivalent experience.
• Six years or more of progressive experience in departmental operations, process improvement, continuous improvement, or operations analysis.
• Robust knowledge of company processes and procedures.
• Proficiency with ERP systems (Oak) and advanced Microsoft Excel; experience with data visualization tools such as Power BI and basic SQL.

• Bachelor’s degree in a business‑related field or equivalent work experience.
• Lean Six Sigma Green Belt or comparable certification.
• Eight years or more of departmental operations, process improvement, continuous improvement, or operations analysis, with at least five years at Mac Allister Machinery.

• Strong analytical and statistical skills; comfortable interpreting large data sets and presenting findings.
• Strong multitasking abilities, detail‑oriented and self‑motivated.
• Ability to influence without authority and communicate technical concepts in plain language.
• Understanding of processes that contribute to system data entry and editing.
• Professional demeanor with both internal and external contacts, including friendly, courteous treatment of peers and people at all levels inside and outside the organization.
• Proficient computer skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn Mac Allister/Michigan Cat systems.
• Skilled in developing standard work, SOPs, and visual management tools.
• Ability to develop and implement processes and monitor performance with key process indicators.
• Ability to adapt and work in a fast‑paced environment.
• Excellent communication skills, including verbal, written, and listening skills.

• Works under general supervision; employee acts independently to handle standard problems but usually reports on such problems; more unusual problems are referred to a supervisor/manager.
• Major responsibilities typically require a modest amount of creativity and latitude; employee operates under general instructions with some established procedures and policies.
• If an error is made while in this position, it will require effort to identify and may create a moderate impact on the company financially.
• Frequently communicates with management, coworkers, and vendors.
• Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.

All Mac Allister Machinery companies are an Equal Employment Opportunity Employer, including disabled and veteran applicants.