Sales Service Coordinator

Working Pattern: Full Time

Novi, MI/Hybrid 2 Office Days/Week

Job Description

Job Title: Service Sales Coordinator

Working Pattern: Full Time

Working location: Novi, MI/Hybrid 2 Office Days/Week

Relocation assistance is not available for this position.

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you’ll have the opportunity to create world-class power and propulsion solutions, pushing your problem-solving and ingenuity, to deliver real impact that puts safety first.

You’ll be given responsibility and the opportunity to grow in our high-performance culture. This is Infinite Potential. And it’s your chance to really shine and contribute to one of the world’s most recognized brands and a beacon for engineering excellence.

The Service Sales Coordinator is a key member of the Rolls-Royce Power Systems commercial team, serving as the primary point of contact for service customers and internal stakeholders across spare parts orders, service agreements, and delivery inquiries. This role sits at the centre of the Order to Cash process for Service on Demand and Service Agreements, directly impacting revenue recognition, customer retention, and operational efficiency.

Working cross-functionally with Material Planning, Logistics, and Finance, the Service Sales Coordinator ensures that every customer interaction is handled with accuracy, professionalism, and a commitment to seamless service delivery.

• Serve as the primary point of contact for service customers and internal stakeholders, managing inquiries on spare parts orders, service agreements, and delivery timelines with accuracy and professionalism.
• Support the end-to-end Order to Cash process for Service on Demand and Service Agreements, identifying opportunities to improve order processing efficiency and reduce direct costs.
• Coordinate cross-functionally with Material Planning, Logistics, and Finance to ensure seamless order fulfilment and on-time delivery for service customers.
• Prepare sales reports and forecasts for management and maintain accurate sales documentation in compliance with company policies and regulatory requirements.

• Associate's degree in Business, Accounting, Supply Chain, with 3+ years of experience in sales operations, order management, or spare parts, OR
• Bachelor's degree in Business, Accounting, Supply Chain, with 1+ year of experience in sales operations, order management, or spare parts, OR
• Master's degree in Business, Accounting, Supply Chain, OR
• PhD in Business, Accounting, Supply Chain, OR
• 5+ years of experience in sales operations, order management, or spare parts in a manufacturing environment in lieu of a degree
• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time

• Experience supporting Order to Cash processes, service agreements, or after sales operations in a manufacturing or industrial environment, ideally with knowledge of mtu/RRPS products, policies, and procedures.
• Highly organized and detail-oriented, with the ability to manage multiple concurrent priorities under tight deadlines with minimal supervision.
• Strong interpersonal and communication skills, with experience working effectively across cross-functional or international teams and presenting to internal stakeholders and customers.
• Proven ability to work independently and as a self-starter in a fast-paced, customer-facing environment

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and…