Sales Excellence Associate Analyst

Sales Excellence Coordinator/Analyst

The Sales Excellence Coordinator/Analyst is a key member of the Sales Excellence organization responsible for supporting efficient, accurate, and compliant commercial execution. This role provides day-to-day support for contract creation and revision, Salesforce CPQ processes, service-code governance, pricing compliance, and sales-process standardization. The Coordinator/Analyst will work cross-functionally with Sales, Legal, Finance, IT, Operations, and other commercial support teams to help move opportunities from proposal through contract execution.

The role will also identify process gaps, analyze performance and compliance trends, maintain commercial documentation, and support improvements to the tools and processes used by the Sales organization. The ideal candidate is highly organized, analytical, customer-focused, and comfortable managing detailed work across multiple stakeholders. This position is well suited for an individual who can balance transactional support with continuous improvement and who is interested in developing broader expertise in sales operations, commercial systems, and process excellence.

Contracting and Commercial Support

• Coordinate the preparation, revision, review, routing, and execution of customer contracts, amendments, pricing agreements, and other commercial documents.
• Review contract documentation for completeness, accuracy, approved pricing, authorized terms, and alignment with company policies.
• Partner with Sales, Legal, Finance, and Operations to resolve contract issues and support timely execution.
• Track contracts throughout the review and approval process, proactively identifying delays, missing information, or required actions.
• Maintain accurate contract records, supporting documentation, approvals, and executed agreements within designated systems of record.
• Support contract renewals, amendments, customer changes, and annual pricing actions.
• Help ensure contracting policies, approval requirements, and documentation standards are consistently followed.
• Serve as a primary point of coordination for routine contracting questions and requests from the Sales organization.
• Escalate nonstandard terms, pricing exceptions, margin concerns, or compliance risks to the appropriate stakeholders.

Salesforce CPQ and Deal Support

• Support the configuration, pricing, and quoting process within Salesforce CPQ.
• Review quotes to confirm that products, services, service codes, pricing, contract terms, and approval requirements are accurate.
• Assist Sales with quote creation, revisions, approval routing, and troubleshooting.
• Partner with Finance and Sales leadership to help ensure deals meet established pricing, profitability, and margin requirements.
• Identify recurring CPQ issues, user pain points, system defects, and process gaps.
• Document business requirements and coordinate with IT and system administrators on CPQ enhancements.
• Participate in user acceptance testing, system releases, and rollout activities for new CPQ capabilities.
• Develop and maintain CPQ job aids, process documentation, training materials, and frequently asked questions.
• Support training and adoption of Salesforce CPQ and related commercial tools.

Service-Code and Offering Standardization

• Support the development and maintenance of a standardized service-code catalog.
• Review service-code requests for accuracy, completeness, duplication, and alignment with approved commercial offerings.
• Partner with Sales, Operations, Finance, and IT to establish clear definitions, pricing logic, ownership, and usage guidelines for service codes.
• Maintain service-code documentation, governance standards, and change logs.
• Identify opportunities to consolidate, simplify, or retire outdated and duplicative service codes.
• Monitor service-code usage and help address inconsistent application across customers, markets, or business units.
• Support communication and training when service codes, offerings, or pricing structures change.

Sales Process Governance

• Partner with Sales to reinforce consistent execution of established sales processes, policies, and approval requirements.
• Monitor compliance…