Administrator - SITECH Operations

Position Summary

This position will be responsible for creating a positive experience by leading all sales coordinating activities as it relates to invoicing, process improvement, and financial tracking for SITECH.

This position will be responsible for creating a positive experience by leading all sales coordinating activities as it relates to invoicing, process improvement, and financial tracking for SITECH.

Primary Responsibilities:

• Lead all invoice related activities, financial tracking, and start work process improvements.
• Create a positive customer experience as it relates to invoicing (timely, organized, accurate, and all encompassing across sales, parts, service, rental, etc.)
• Coordinate internal billing processes such as open/closing work orders, register and claim warranty, trade-in/used equipment, and work closely with internal partners (Michigan Cat, Mac Allister Machinery, Mac Allister Rental, etc.)
• Coordinate with external vendors (Trimble, Spectra Precision, Site Pro, Chris Nik, etc.)
• Uncover opportunities to remove burden from our sales team by creating standard work processes across customer invoice templates, common technology configurations, etc.
• Benchmark and adopt best practices from Cat Dealers and other SITECHs where applicable
• Physically present at customer storefront to help customers purchase storefront items, drop off or pick up service center repairs, etc.
• Completes and processes outside purchase orders and orders parts. Is also responsible for completing Proforma invoices and collecting COD invoices.
• Codes and processes vendor invoices.
• Opens, processes, and closes work orders. Ensures all applicable charges have been entered.
• Processes parts sale and return documents.
• Maintains record keeping for Trimble Trade-In programs.
• Maintains warranty registrations in “My Trimble Protected”.
• Maintains records tracking “Loaner” and rental inventory
• Maintains the reputation of the department and division in terms of professionalism, courtesy, appearance, and customer service.
• Performs other related duties as assigned.

• Bachelor’s degree or equivalent year of experience (4 to 5 years)

• Bachelor’s degree in a business-related field (Finance, Business Management, Accounting, etc.)

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

Mac Allister Machinery Co Inc. is an Equal Opportunity Employer (EEO)