Service Advisor

Join Cadillac of Novi as a Full Time Service Advisor and be part of a team where your skills shine and our dynamic team grows! Based in Novi, MI, this onsite position offers an exciting opportunity to engage directly with customers in a fast-paced environment. You will play a crucial role in delivering exceptional service, showcasing your problem-solving abilities and customer focus.

With a competitive pay range of $ to $+, this role rewards your dedication and ensures your contributions are recognized. Bring your humble and empathetic approach to an energetic workplace that prioritizes excellence and integrity.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts.

As a Service Advisor at Cadillac of Novi, you will be at the forefront of customer interaction, greeting clients warmly and actively listening to their concerns to build lasting rapport. Your role involves recommending appropriate services and repairs tailored to each vehicle's inspection and the customer's needs. You'll write clear and concise repair orders, transparently detailing cost and time estimates while keeping customers informed about their vehicle's service progress and any changes.

Prioritizing customer satisfaction, you'll ensure that each client leaves with a positive experience, fostering repeat business.

Your technical knowledge of vehicle maintenance will empower you to communicate effectively with both customers and technicians. You will promote relevant services, parts, and accessories, all while maintaining operational efficiency through our service department to deliver a seamless service experience. Join us in creating an exceptional service environment where excellence and integrity thrive!

To excel as a Full Time Service Advisor at Cadillac of Novi, you need a strong foundation of essential skills. Exceptional customer service abilities are paramount, as you will interact directly with clients, ensuring their needs are met with a customer-focused attitude. Clear communication is key; you must be adept at translating technical information into easily understandable language, fostering trust and clarity.

Strong organizational skills will help you manage multiple tasks and prioritize effectively, while also maintaining a clean and efficient workspace. A solid understanding of basic automotive maintenance and repair procedures will enhance your ability to assist customers confidently. Problem-solving skills are vital, enabling you to address customer concerns and resolve issues promptly.

Additionally, your sales skills will allow you to recommend services and parts tailored to customer needs. With proficient time management, you will thrive in our fast-paced environment, delivering exceptional service with efficiency and excellence.

Knowledge and skills required for the position are:

• Customer Service:
  Excellent interpersonal skills and a customer-focused attitude are essential.
• Communication:
  Ability to clearly explain technical information to customers in a non-technical way.
• Organization:
  Ability to manage multiple tasks, prioritize effectively, and maintain a clean and organized work area.
• Technical Knowledge:
  Understanding of basic automotive maintenance and repair procedures.
• Problem-Solving:
  Ability to address customer concerns and resolve issues effectively.
• Sales
  
  Skills:
  
  Ability to recommend and sell services and parts while focusing on customer needs.
• Time Management:
  Ability to work efficiently in a fast-paced environment.