Automotive Service Concierge & Advisor
Job in
Novi, Oakland County, Michigan, 48377, USA
Listed on 2026-07-10
Listing for:
Hines Park Ford
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Hines Park Ford in Novi, MI is seeking a motivated service professional to join our team. You will oversee service orders and the Drive Lane, ensuring customers receive prompt, courteous, and effective service while upholding the highest standards of honesty and integrity.
You will own the customer experience, provide concierge support for owner inquiries, manage technicians' workloads, answer questions about vehicles, warranties, and repairs, and help maintain the Customer Success Index.
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