Service Operations Manager (Paint Booths & Collision Equipment) |Full-Time | In-Office |Novi, MI

Service Operations Manager

Full-Time | In-Office (Monday–Friday) | 7:30 AM-4:30 PM |Novi, MI (48375) |$100,000-$120,000 DOE

About Auto Tech Solutions

Auto Tech Solutions is a fast-growing provider of aftermarket automotive shop equipment, delivering high-quality tools, machinery, and service solutions to independent repair shops and dealerships. From vehicle lifts and air compressors to alignment systems and A/C machines, we support the ser-vice bays that keep vehicles on the road.

Built on hustle, innovation, and hands-on customer support, Auto Tech is on a mission to bring dependable equipment and exceptional service to every corner of the garage. Backed by private investment firm Brixey & Meyer Capital (BMC), we are executing an ambitious strategy to create a leading platform in automotive equipment distribution and service.

With operations in Michigan (Novi & Ann Arbor), North Carolina (Charlotte, Wade, and Raleigh), we support customers across the region with local expertise and responsive service. This is more than a job — it’s an opportunity to join a growing organization that values initiative, rewards performance, and invests in its people. As we continue to expand, we’re looking for driven, hands-on professionals who want to grow alongside us and help shape the future of Auto Tech.

Job Summary

The Service Operations Manager (Paint Booths & Collision Equipment) oversees the daily coordination and execution of service operations for automotive paint booths, collision repair equipment, and related systems. This role is responsible for managing incoming service requests, dispatching technicians, coordinating parts and warranty activities, preparing service estimates, and ensuring exceptional customer service from initial service call through job completion and invoicing.

The Service Operations Manager serves as the primary point of contact for customers, technicians, manufacturers, and vendors while maintaining oversight of multiple active service requests simultaneously. This position requires a highly organized, detail-oriented individual who can effectively prioritize competing demands, communicate proactively, and ensure timely resolution of customer service needs.

Key Responsibilities

• Serve as the primary point of contact for incoming service requests, gathering customer, equipment, and technical information to accurately assess service needs.
• Evaluate service issues and determine the appropriate resolution, including remote troubleshooting, parts replacement, or field technician dispatch.
• Schedule and coordinate field technicians, balancing emergency service calls, preventive maintenance, warranty work, and planned installations.
• Coordinate technician travel, customer access, equipment delivery, and job site logistics while providing proactive communication to customers regarding schedules and service updates.
• Prepare service estimates, obtain customer purchase orders or work authorizations, and determine warranty eligibility or customer-pay responsibility.
• Coordinate warranty claims, manufacturer communications, replacement parts, inventory, backorders, and warranty returns.
• Develop and maintain preventive maintenance schedules while tracking customer equipment history and recommended repairs.
• Review technician service reports for accuracy, verify labor, travel, parts, and expenses, and ensure completed work is ready for timely invoicing
• Monitor open work orders, outstanding quotations, completed service calls awaiting billing, and overall service workflow to ensure timely completion.
• Maintain accurate customer, equipment, service, and warranty records within company systems.
• Collaborate with technicians, manufacturers, vendors, and internal departments to deliver efficient service operations and exceptional customer satisfaction.
• Identify opportunities to improve dispatch efficiency, technician utilization, service response times, and overall operational performance.
• Other duties as assigned.

Qualifications

• Associate’s degree in business administration, Operations Management, Automotive Technology, or a related field preferred.
• Three (3) or more years of experience coordinating field…