Sr. Service Engineer

Job Description

Title:

Sr. Service Engineer

Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Key Accountabilities:

* Oversee, troubleshoot and determine the cause of very complex product problems and concerns, through failure analysis and research, applying engineering principles

* Oversee and perform field inspections of failed parts to identify primary cause and reduce future incidents. Check component parts to assure conformance or non-conformance with specifications

* Provide guidance, technical assistance and feedback to MTU designers and engineers on customer problems and needs. Including the design and implementation of experimental hardware

* Oversee operation, maintenance, and repair of engines to ensure that parts, engines and equipment are installed and functioning according to MTU America specifications

* Train field personnel, staff, OEMs and dealers on product and troubleshooting methods to increase service and support capabilities and provide technical assistance to resolve power train concerns

* Verify results and quality of technician's work

* Diagnose electronic engine control systems and troubleshoot these systems as they are applied in different applications

* Confer with engineers and other personnel to implement operating procedures, write and update service manuals and bulletins, resolve system malfunctions, and provide technical information, based on field investigations

* Research and analyze customer design proposals, specifications, and other data to evaluate the feasibility, cost, and maintenance requirements of designs or applications

* Specify system components or direct modification of products to ensure conformance with engineering design and performance specifications

* Conduct research that tests and analyzes the feasibility, design, operation and performance of engines, components, applications and systems. Operate instrumentation and record test data

* Design service tools for new and existing products

* Keep company property clean, organized and operational

* Promote a compliance culture in area of responsibility and live the letter and the spirit of the Integrity Code.

* Perform special projects as required.

Basic Requirements:

* Bachelor's Degree in Engineering or Technology and 5 years of failure analysis or service engineering experience with internal combustion engines; or 9 years of failure analysis or service engineering experience with internal combustion engines

* To be considered for this role you must be a US Citizen or Green Card Holder

Preferred Qualifications:

* Excellent knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of internal combustion engines

* Excellent mechanical or electrical knowledge of engines and tools, including their designs, controls, uses, repair, and maintenance, including major engine overhaul and the tune-up of diesel engines and components

* Excellent ability to read and interpret blueprints, technical drawings, schematics, and computer-generated reports

* Excellent analytical and creative problem-solving skills, when problems are very complex

* Excellent organizational, planning and follow up skills

* Strong oral/written communication skills

* Strong interpersonal skills

* Self-starter with the strong ability to work extended periods without supervision

* Ability and willingness to travel - domestic and international

* Proficient with PC and MS Office Suite

* Knowledge of MTU products, policies and procedures

* Knowledge of physical properties of fuels, coolants and lubricating oils

* Knowledge of principles of hydraulics, physics and pneumatics

* Maintain detailed records of daily activities in log books

Work Environment:

* Reasonable accommodation may be made to enable an individual with disabilities to perform essential job functions.

* Daily work is performed in an office environment and outside at customer locations

* While performing duties of this…