Manager – Water Site Support

Responsibilities

• Provide on-site leadership, supporting daily operational and business needs.
• Lead, assign, and support the development of a team of site engineers, fostering growth and accountability.
• Deliver high-quality customer support, including system troubleshooting, field services, system startups, upgrades, and execution of smaller-scale projects.
• Build and maintain strong customer relationships to promote satisfaction, trust, and long-term business growth.
• Develop and implement training and development plans to prepare team members to meet evolving customer and technical needs.
• Collaborate with the Manager of Detroit Water Projects to align staffing and support resources with project schedules.
• Support estimating efforts and resource planning for future customer support and business opportunities.
• Drive effective, innovative solutions to customer challenges, strengthening Emerson’s value in the water and wastewater industry.
• Partner with customers to resolve technical, contractual, and warranty matters while balancing service excellence with business objectives.
• Promote a culture of safety, integrity, collaboration, and continuous improvement in all activities.

• Bachelor’s degree in engineering, a technical field, or equivalent combination of education and relevant experience
• 8+ years of experience in control systems, preferably in Water and Wastewater
• Experience leading field services or project engineering teams for customer-facing projects
• Willingness and ability to travel up to 20% domestically
• Authorization to work in the United States without the need for current or future sponsorship