Customer Care Representative

As a Customer Care Representative, you’ll answer calls from Best Buy Health customers and their caregivers. Topics include billing, service plans, account changes, basic technology troubleshooting, and health and safety services (e.g., 24/7 urgent response). You’ll need to manage multiple applications, update electronic records and provide accurate documentation. To succeed in this role, you must use active listening to understand and resolve customers’ needs.

This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Novi, MI. You may be asked to come into the office up to 3 days per week.

• Respond to high volume of inbound calls from new and existing subscribers
• Actively listen, provide supportive responses and address customers’ needs
• Recommend products and services that align with customers’ needs
• Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)

• 1 year of customer service or call center experience

• Experience working in a fast-paced call center environment
• Experience working in a technology-focused industry
• Experience working with senior-aged customers

We’re committed to helping our people thrive at work and  offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Compensation for this position is $20 per hour
• Generous Best Buy employee discount
• Physical and mental well-being support
• Financial savings and retirement resources
• Tuition reimbursement

At Best Buy Health, our goal is to empower people to age independently and safely. We do that by unlocking the power of technology and human connection. Together, we’re shaping a future where innovation and compassion work hand in hand to help people live more independent, connected lives.

As part of Best Buy Co. Inc., our culture is built on deeply supporting and valuing our amazing employees. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.