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CX Pickup Coordinator: Elevate Service & Ops
Job in
Novi, Oakland County, Michigan, 48377, USA
Listed on 2026-07-11
Listing for:
Federal Express Corporation
Full Time
position Listed on 2026-07-11
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Federal Express Corporation is seeking a dedicated CXPC advocate to enhance new customer activation, improve the pickup experience, and respond promptly to issues. The role interfaces with Sales, Customers, Call Centers, ICs, ISPs, Couriers, and Surface Management to quickly resolve problems and boost teamwork.
Essential duties include executing CXPC plans, balancing multiple tasks, visiting locations for stakeholder discussions, and reporting data for service improvement.
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