Design Studio Consultant - Assistance to Panama

Design Studio Consultant - Relocation Assistance to Panama City Beach Provided!

Job 24928
Location Toll Brothers - Novi, Michigan 48374 United States
Category Design Center - Color/Options Selection
Percentage Travel Required None
Education Required College Degree Not Required
Job Type Full Time

Relocation assistance to our Panama City Beach division will be provided!

What is the opportunity?

The Design Studio Consultant position is responsible for guiding the buyer through the selection of Included Features and Available Personal Choices (options/upgrades), thoroughly and on-time, while adhering to company policies and procedures and representing the company by keeping in line with the builder’s code of ethics, values, and mission statement. This position will interact with other departments as needed (i.e. Purchasing, Marketing, Accounting, Conveyancing, Construction, Customer Care, etc.)

and will be tasked with completing required paperwork accurately and timely. Proficiency with department specific technology is necessary.

What are the primary responsibilities?

• Assist Prospective Buyers/Home Buyers with Tours/Options Selections
  • Meet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products. Assist deposit tours as needed
  • Provide scripted tours of Design Studio environment, delivered in a professional manner, well articulated, and with positive energy
  • Orientation tour responsibilities include assisting with meet/greet, present chosen tour categories, set up & clean up
  • Be familiar with product and house warranty specifics and be able to communicate this to buyers
  • Adhere to predetermined deadlines for selection appointments, change requests, etc
• Administrative Functions
  • Complete Buyer selection paperwork accurately and provide to Consultant by deadline provided
  • Navigate the Toll Intranet for product and builder information
  • Utilize Pivotal software and Excel to enter home selections and options.
  • Interact with internal mortgage company personnel as needed to confirm buyer affordability
  • Submit paperwork to buyers for final authorization through Docu Sign and process through SDW to internal business partners, as directed by Consultant
  • Prepare and double-check final document package for accuracy and submit to construction team.
  • Process special requests with appropriate approvals from management
  • Answer phones as needed
• Interdepartmental Communication and Studio Merchandising
  • Provide status updates to Design Studio Manager
  • Provide buyer feedback internally
  • Maintain communication with Sales Consultants
  • Walk-through with sales/construction/marketing personnel of all merchandised models
  • Execute selections for Quick Move-In inventory homes as needed by communities
• Field visits as needed: tour community models, Quick Move-In homes and homes in production
• Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans etc. Attend product knowledge meetings monthly and/or quarterly
• Stay current on home product trends and/or design styles/colors via vendor trainings, online research, etc.
• All other duties as assigned

Does this describe you?

• When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
• Applies creative problem‑solving to address business needs and issues
• Must be able to handle the challenges related to customer service
• Ability to perform in a sales environment working and interacting with people and providing excellent customer service
• Ability to assist buyer in reaching decisions in a timely manner
• Ability to educate buyer on products
• Strong ability to set clear and concise expectations with customer that support corporate processes and policies
• Able to plan and prioritize while focusing on detail orientation and effective time management
• Must have gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing and pleasant demeanor
• Able to work with employees among multiple departments
• Working knowledge of Microsoft Office programs,…