Corporate Billing Manager

Overview

The Corporate Billing Manager oversees the Corporate Billing team. Additionally, the Corporate Billing Manager will provide assistance to the Director of Revenue and Reimbursement.

Director of Revenue and Reimbursement

• Education or experience with accounting functions, including accounts payable, billing, accounts receivable, collections, and bank reconciliations. A degree is preferred but not required with significant relevant experience.
• Specialized training in Medicare and insurance billing preferred.
• At least two years of long term care billing experience.
• Working knowledge of third‑party insurers.
• Working knowledge of the Department of Health and Human Services.
• Experience with Availity and similar insurance portals.
• Understanding of Medicaid applications.
• Understanding of Medicare eligibility.
• Understanding of Michigan MI Health Link.
• Experience with collection calls and follow‑up documentation.
• Strong organizational skills, including managing the outcomes of others and the ability to multitask.
• Strong interpersonal skills, including communication with supervisors, staff, managers, vendors, and residents/family members.
• Ability to effectively manage outcomes of this position and others in an environment of accountability.
• Effective user of technology, including Microsoft Outlook, email, Word, Excel, Internet, and billing and accounting software.

• Oversee the billing and collections of all non‑private payers.
• Maintain up‑to‑date knowledge of billing for all commercial insurances, managed care, Medicare PPO, HMO, advantage plans, auto claims, worker’s compensation claims, Medicaid HMO, and managed Medicaid plans.
• Review and enter any custom payer rate requests.
• Manage Billers PTO requests and payroll approvals.
• Audit Billing Team performance.
• Answer questions from Biller Staff as escalated from Billing Team Lead.
• Complete month‑end close cash reconciliation final checks.
• Complete month‑end processes in a timely manner.
• Track and serve as point person for Managed Care collections and collection agency.
• In‑service business office staff as needed.
• Manage time to meet deadlines.
• Directly involve in accounts receivable collections process, including pursuit of delinquent accounts.
• Manage Cash Posting specialist team.
• Complete external reports for third parties as assigned.
• Participate in relevant in‑service training sessions.
• Attend and participate in relevant meetings.
• Willingness to perform other duties as assigned, including various clerical duties as necessary.

Demonstrates willingness to take risks, generates new ideas for change; evaluates and recognizes priorities, selects effective team members, challenges others to learn, keeps current and integrates new information, communicates and models organization values, fosters high performance, and provides adequate resources.

Applies PI principles, tools, and techniques; assists in data collections; identifies processes for improvement in daily work; educates new staff in team process.

Demonstrates active listening; gains support through effective relationships; treats others with dignity and respect; seeks feedback; sets clear standards for performance; evaluates job performance and provides effective feedback; establishes systems to measure effectiveness, efficiency, and service; creates and maintains reporting mechanisms.

Attends in-service and educational programs; attends required continuing education for maintenance of professional certification or licensure.

Frequently required to stand and walk. Occasionally required to sit for long periods of time completing work on the computer; reach with hands and arms; and talk or hear. Occasional physical effort with light to medium objects; occasionally required to lift objects of 10 to 25 pounds. Specific vision abilities required include close vision, distance vision, and peripheral vision. Ability to travel to multiple locations as needed.

The noise level is usually moderate.