Guest Experience Specialist - Front Desk & Reservations
Listed on 2026-10-07
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep, English Customer Service
Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments in a welcoming front-desk environment. You will support breakfast setup, maintain clean common areas, and promote ESA’s service culture while ensuring safety and security procedures are followed.
The role emphasizes communication, accurate transaction handling, and proactive guest engagement to drive reservations and guest satisfaction in a busy hotel setting.
As a Guest Experience Specialist - Front Desk & Reservations, you will play an important part at Extended Stay America in Novi, MI, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Novi, MI, United States.
This opportunity is part of our work in Management & Operations, Sales.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).