End User Services, Messaging & Collaboration Engineer

Position Summary

This role is responsible for the design, automation, and ongoing management of Microsoft 365 platforms with a primary focus on Intune and Microsoft Graph API. The engineer will develop, maintain, and optimize robust automation solutions using Power Shell, Microsoft Graph SDK, and related tools to streamline device management, app deployment, policy enforcement, and configuration across the M365 tenant. Secondary responsibilities include governance and administration of collaboration tools such as SharePoint Online, One Drive for Business, and Microsoft Teams.

The successful candidate will combine deep technical expertise in Intune and Graph API automation with strong troubleshooting, planning, and documentation skills, while effectively communicating complex information to all audiences. This position requires close collaboration with other IT teams to ensure a stable, secure, and efficient end-user environment and demands a proactive self‑starter who can independently own the M365 automation function within the Infrastructure Engineering & Operations organization, escalating issues only when necessary.

• M365 Collaboration Platform Administration & Configuration:
  Design, deploy, configure, and manage SharePoint Online sites, libraries, lists, metadata, retention policies, and modern experiences. Administer One Drive for Business (storage quotas, sync policies, Known Folder Move, sharing, multi‑geo). Own the full lifecycle of Microsoft Teams including teams, channels, templates, apps, tabs, meetings, and live events with seamless integration to SharePoint and One Drive.
• Automation & Scripting:
  Develop, maintain, and troubleshoot Power Shell scripts using Microsoft Graph, SharePoint PnP, Microsoft Teams, and Exchange Online modules to automate provisioning, permission management, bulk operations, reporting, and configuration drift remediation. Build and document reusable automation frameworks for site/Teams provisioning, One Drive migrations, and policy enforcement. Create monitoring scripts and scheduled jobs for proactive issue identification and resolution.
• Governance, Security & Compliance:
  Implement and enforce governance, security, and compliance controls across SharePoint, One Drive, and Teams (DLP, sensitivity labels, retention, eDiscovery, Conditional Access, etc.).
• Integration & Optimization:
  Integrate SharePoint, One Drive, and Teams with other Microsoft 365 services (Entra , Intune, Purview, Power Platform, Viva, etc.) and approved third‑party applications. Leverage Microsoft Intune for secure device and app management policies supporting collaboration workloads.
• Technical Troubleshooting & Support:
  Diagnose and resolve complex issues related to authentication, permissions, sync, performance, and user experience across the M365 collaboration stack. Provide guidance and hands‑on support during escalations.
• Migrations & Project Support:
  Plan and execute content migrations (on‑premises SharePoint/File shares to SharePoint Online/One Drive/Teams) with minimal disruption. Contribute to M365‑related projects, including new deployments, upgrades, and optimizations.
• Documentation & Process Improvement:
  Maintain accurate documentation of configurations, automations, issues, and changes. Identify opportunities to optimize workflows, propose efficiency improvements, and enhance overall M365 reliability and user experience.
• Collaboration & Vendor Management:
  Work closely with other IT teams (Security, Identity, End User Computing, etc.) to ensure smooth integration and handover of solutions. Hold Microsoft and other vendors accountable for SLA and technical delivery.

• 5–8+ years of hands‑on experience in Microsoft 365 administration with a strong emphasis on automation and collaboration services (SharePoint Online, One Drive, Teams).
• Proven track record developing and maintaining Power Shell‑based automation in enterprise M365 environments.
• Technical certifications such as MS‑102, MS‑301, or equivalent Microsoft 365 certifications are highly desirable.
• Experience working in global or large‑scale organizations with complex M365…