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Hybrid IT Help Desk Agent — First-Line Support
Job in
Novi, Oakland County, Michigan, 48377, USA
Listed on 2026-07-26
Listing for:
Learning Care Group
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Learning Care Group is seeking a Level 1 Help Desk Agent to be the first point of contact for end users seeking technical assistance. You will triage, resolve common issues, and escalate complex problems to Level 2/3 as needed in a hybrid environment with in-office Wednesdays and Thursdays.
The role requires Windows 11 experience, AD management, and ITSM proficiency. Compensation includes health benefits, 401(k) with company match, and a childcare discount for employees.
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