IT Support Specialist
Job in
Novi, Oakland County, Michigan, 48377, USA
Listed on 2026-09-03
Listing for:
Manpower Group (USA)
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Our client, a leading organization in manufacturing intelligence, is seeking an IT Support Specialist to join their team. As an IT Support Specialist, you will be part of the IT support team supporting global and regional service desk operations. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset, which will align successfully in the organization.
Job Title:IT Support Specialist
Location:Novi, MI
Pay Range:$24 - $26/hr.
Shift:1st
What's the Job?- Provide first-level IT Service Desk support for employee incidents and service requests.
- Utilize the IT service management platform (Service Now) to log, track, update, and resolve support tickets while maintaining accurate documentation and timely communication.
- Support M&A onboarding activities, including Day 1 employee readiness, workstation deployment, account validation, and basic IT setup.
- Configure and deploy Windows PCs, including standard Windows 11 installation, device configuration, user login verification, and troubleshooting.
- Provide technical support for Microsoft 365 applications and services, including Outlook, Teams, One Drive, SharePoint, and Office applications.
- Associate’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant work experience.
- 1 - 2 years of related experience.
- Business-level English communication skills, with the ability to effectively support employees and collaborate with global IT teams.
- Hands-on experience supporting Windows-based workstations, including device setup, configuration, troubleshooting, and peripheral connectivity.
- Familiarity with Microsoft Office applications and Microsoft 365 services such as Teams, One Drive, and SharePoint.
- Opportunity to work in a dynamic and innovative manufacturing environment.
- Gain valuable experience supporting enterprise-level IT systems and services.
- Collaborate with a diverse and global team of IT professionals.
- Develop your technical skills in a supportive setting.
- Be part of a company committed to employee growth and success.
- Medical and Prescription Drug Plans
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
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