IT Support Technician, Assoc

JOB DESCRIPTION

Provides high-quality, responsive tier I and tier II technical support for end users across a variety of devices, applications, and collaboration technologies. Ensures employees can effectively utilize company technology to perform business functions. Problem resolution may involve diagnostic tools, ticketing systems, knowledge base resources, and hands‑on support for end‑user devices and workplace technologies.

• Provides help desk support for users operating Windows and iOS/iPadOS devices, including remote users
• Troubleshoots and resolves issues involving laptops, workstation peripherals, operating systems, virtual machines, and line‑of‑business applications
• Supports Microsoft 365 applications and services, including Outlook, Teams, and One Drive
• Troubleshoots and resolves end‑user network connectivity issues involving wired, wireless, and VPN solutions
• Troubleshoots and supports conference room and A/V technologies used throughout the organization
• Installs, configures, and maintains an enterprise printing solution and related end‑user equipment
• Deploys, configures, maintains, and replaces endpoint devices in accordance with established lifecycle management processes
• Installs, configures, and decommissions standard workstation equipment including monitors, docking stations, and peripherals
• Documents troubleshooting steps and solutions within the IT ticketing system, contributing to the IT knowledge base where able
• Communicates with end users to provide status updates, technical guidance, and a high level of customer service
• Adheres to established IT procedures, cybersecurity standards, and asset management practices

Provides high-quality, responsive tier I and tier II technical support for end users across a variety of devices, applications, and collaboration technologies. Ensures employees can effectively utilize company technology to perform business functions. Problem resolution may involve diagnostic tools, ticketing systems, knowledge base resources, and hands‑on support for end‑user devices and workplace technologies.

• Provides help desk support for users operating Windows and iOS/iPadOS devices, including remote users
• Troubleshoots and resolves issues involving laptops, workstation peripherals, operating systems, virtual machines, and line‑of‑business applications
• Supports Microsoft 365 applications and services, including Outlook, Teams, and One Drive
• Troubleshoots and resolves end‑user network connectivity issues involving wired, wireless, and VPN solutions
• Troubleshoots and supports conference room and A/V technologies used throughout the organization
• Installs, configures, and maintains an enterprise printing solution and related end‑user equipment
• Deploys, configures, maintains, and replaces endpoint devices in accordance with established lifecycle management processes
• Installs, configures, and decommissions standard workstation equipment including monitors, docking stations, and peripherals
• Documents troubleshooting steps and solutions within the IT ticketing system, contributing to the IT knowledge base where able
• Communicates with end users to provide status updates, technical guidance, and a high level of customer service
• Adheres to established IT procedures, cybersecurity standards, and asset management practices

• Associate degree in Computer Science or a related technical area with a minimum of one (1) year of experience in Information Technology, or relevant, equivalent experience and/or education
• Experience with Windows and iOS/iPadOS operating systems
• Experience supporting Microsoft 365 applications, Microsoft Teams, conferencing technologies, mobile device management (MDM) solutions such as Intune, and endpoint…