Inside Sales- Customer Service

About Macnica

Macnica Americas, Inc. is the North American division of Macnica Fuji Electronics Holdings, Inc., a $10 billion technology solutions provider with a stronghold in semiconductor distribution. Macnica excels in customizing solutions to client requirements and leveraging skilled engineers to expedite product development without compromising outcomes for our clients.

The Inside Sales – Customer Service role serves as the accountable owner of “program-based supply management” to prevent Automotive Tier1 lifetime production disruption. This position is responsible for holistic program-level decision‑making, coordinating conflicting demand and supply requirements based on facts and structure. Managing “Product Life Cycle” integrating supply reality provided by Supplier Service (SS) with customer program needs while executing VMI distribution and maintaining inventory integrity.

• Customer & Program Structure Understanding
  • Understand customer demand as structure, not just quantity.
  • OEM model year → Tier1 ECU program → multi-device/BOM structure → actual demand relationship.
  • Quantity matrix management when one device is used across multiple programs.
  • Validate whether customer forecasts/POs align with actual program reality; own FCST input accuracy by validating alignment between customer forecast and program‑level demand structure.
  • Ensure FCST reflects actual program consumption logic, not only customer‑provided numbers.
• Planning & Decision Ownership
  • CS holds planning and allocation decision ownership.
  • Make ordering and allocation decisions based on supply reality provided by SS (LT, constraints, inventory).
  • Program‑based priority and quantity adjustments beyond simple PO processing.
  • Collaborate with Sales while retaining decision ownership; utilize validated FCST as a baseline for allocation and ordering decisions.
  • Continuously adjust FCST based on supply constraints and program changes.
• Critical Operation (Line Down)
  • Command function during line‑down risk.
  • Shift from monthly PO control to weekly/daily production‑based management.
  • Create control tables and Waterfall charts based on run‑rate and production volume.
  • Visualize decision history to clarify accountability.
• Program Change Management (PCN)
  • CS holds PCN management accountability.
  • Act as the primary communication window for PCN notification, customer coordination, and PCN progress management.
  • Allocate decisions between old/new parts based on approval status and lead time.
  • Minimize supply risk and inventory impact during approval gaps.
  • Integrate management of supply, quality, and inventory with SS and CQE.
• Cost & Credit Management
  • Own customer‑side cost and credit management.
  • Understand and manage price structures for cost‑down activities.
  • Lead Price Protection, Rebill, and Credit processing.
  • Provide program‑based pricing explanation and internal/external coordination.
• Inventory Management
  • Maintain balanced inventory.
  • Optimal inventory control based on Weeks of Supply (WoS).
  • Visualize and execute excess/aging inventory reduction plans.
  • Drive elimination of excess/aging inventory by leading root cause analysis, executing mitigation actions including customer pull‑in/return negotiations as applicable, and maintaining ownership until inventory is cleared.
  • Inventory positioning aligned with future demand outlook.
• System & Data Execution (MRP / ERP / EDI)
  • Maintain FCST data accuracy and consistency across ERP/MRP/EDI systems.
  • Ensure alignment between forecast data, physical flow, and financial flow.
  • Execute VMI distribution and maintain inventory integrity through MRP/ERP operations.
  • Ensure alignment of physical flow / financial flow / data flow in system‑based execution.
  • Support clean handoff from planning decisions into operational transactions, visibility, and reporting.

• Excellent communication skills both oral and written (English required).
• Accurate use of Excel spreadsheet (formula, format, data input), Word, Outlook (scheduler, meeting request, rules) and PDF.
• Understand a distributor’s business position between suppliers and customers.
• ERP/EDI excellence (Oracle, SAP, AS400 or Quick Books).
• High level of Excel…