Senior Supervisor, Account

Global. Collaborative. Innovative. Together, we will transform the automotive interiors industry. Together, we will redefine the ways people experience life onboard vehicles.

United States - MI - Novi

Position Summary

The Senior Account Supervisorisresponsible foran managing customer relationships, leading account management activities, and ensuring customer satisfaction while supporting company sales, profitability, and operational objectives.

Key Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong relationships with customer purchasing, engineering, quality, and program teams.
• Lead customer communication regarding production schedules, forecasts, pricing, service issues, and program changes.
• Ensure timely resolution of customer concerns and escalations.
• Monitor customer demand and support production planning activities.
• Review customer forecasts and coordinate requirements with internal stakeholders.
• Track account performance, revenue, profitability, and service metrics.
• Support quote preparation, pricing reviews, and commercial negotiations.
• Assist with customer contracts and commercial agreements.
• Support new product launches and engineering changes.
• Coordinate activities between customers and internal program teams.
• Ensure customer requirements are communicated and implemented effectively.
• Monitor launch performance and address issues impacting on customer satisfaction.
• Collaborate with Operations, Quality, Engineering, Supply Chain, and Finance teams.
• Lead internal account review meetings.
• Coordinate corrective actions for customer concerns and delivery issues.
• Ensure customer expectations are aligned with operational capabilities.
• Prepare and present customer account performance reports.
• Analyze sales trends, forecast accuracy, customer scorecards, and profitability data.
• Identify risks and opportunities within assigned accounts.
• Develop action plans to improve customer satisfaction and business growth.

Qualifications

• Bachelor's degree in business, Finance, Engineering, or related field.
• 7+ years of automotive commercial, account management, sales, or program management experience.
• Minimum 5 years of leadership experience.
• Automotive manufacturing or supplier experience required.
• Strong negotiation, financial analysis, and customer relationship skills.
• Travel Requirement
• 25% travel
• Support customer launches and critical production events as required.

Yanfeng is a leading global automotive supplier, focusing on interior, exterior, seating, cockpit electronics, and passive safety, and is exploring new business actively. Yanfeng has more than 240 locations and approximately 67,000 employees worldwide. The technical team of 4,200 experts is in ten R&D centers and other regional offices, with complete capabilities including engineering and software development, styling, and test validation.

Focusing on Smart Cabin and lightweight technology, Yanfeng supports automakers to explore future mobility and provide leading cabin solutions.

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