Spa General Manager

Pay: $72,000 Base Salary | $90,000 – $110,000+ Total Target Compensation (Base Salary + Performance Bonuses + Uncapped Profit Sharing)

Job Type: Full-time

Location: 26058 Ingersol Dr, Novi, MI 48375

Schedule: Full-time (Includes evenings, weekends, and holidays)

• Competitive salary with uncapped profit-sharing and performance bonuses
• Paid time off (PTO) & Retirement Plan
• Comprehensive executive and leadership training
• Unlimited personal access to state-of-the- art recovery technologies
• Generous employee and affiliate partner discounts

At Heights Wellness Retreat, we believe every person has the potential to be an Unstoppable force in their own life - and wellness is the catalyst. We are launching Michigan’s flagship location in Novi. We are not just a spa or retreat; we are an affordable-luxury sanctuary providing a comprehensive, high-tech and high-touch wellness offerings. Featuring cutting-edge recovery modalities - including one of four publicly accessible Ammortal Chambers in the State of Michigan - our Cloud 9 Experience delivers a bespoke, white-glove level of personalized guest care where every member is recognized, valued, and anticipated.

• Flagship Michigan Launch:
  Lead the inaugural opening of a category-defining wellness brand in Michigan.
• Exclusive Modalities:
  Oversee state-of-the- art therapies including an Ammortal Chamber, Halo Salt Therapy, Infrared Sauna, Cryotherapy, Ballancer Pro Lymphatic Massage, Red Light Therapy, and Vibroacoustic Meditation.
• Top-Tier Facilities:
  Lead a luxury facility equipped with industry-leading heated, hydraulic, and vibroacoustic treatment tables, premium products and customer touchpoints.
• Culture of Excellence & Growth:
  Access dedicated personal development, structured leadership training, and continuous support.

• Operational Leadership:
  Manage daily retreat operations, maintaining flawless sanctuary standards, digital workflows, and bespoke concierge hospitality exceeding Heights' standards.
• Team Building & Culture:
  Recruit, hire, train, mentor, and retain a top-tier team of Massage Therapists, Estheticians, and Wellness Consultants while fostering cross-departmental alignment.
• Sales & Membership Growth:
  Lead front-of-house consultative sales, membership acquisition, retention programs, and local community outreach to drive qualified leads.
• KPI & Financial Performance:
  Monitor operational metrics, schedule optimization, labor costs, and guest feedback to maximize retreat profitability.
• Guest Experience Champion:
  Elevate the signature "Cloud 9 Experience", ensuring every client journey is personalized, seamless, and results driven.
• Model Excellence:
  Set the tone with gracious hospitality, intentional communication, and white-glove care in every interaction.

• Proven Operations Leadership: 3+ years managing P&L, sales, and team operations in a high-end wellness, luxury hospitality, premier boutique fitness, or franchise environment ($1M+ revenue scope preferred).
• Pre-Opening / Launch
  
  Experience:
  
  Demonstrated track record of building systems, launching new locations, or scaling a business unit from the ground up.
• Talent Acquisition & Retention:
  Experience recruiting, onboarding, and retaining licensed service professionals (Massage Therapists, Estheticians) and high-performing sales consultants.
• Sales & Revenue Ownership:
  Direct experience driving recurring membership growth, conversion metrics, and local B2B partnership marketing.
• KPI & Financial Acumen:
  Proficient with schedule optimization, labor cost management, inventory control, and POS/CRM operational platforms.
• Adaptable & Resilient Leader:
  …