General Manager Hospitality

We are Detroit's #1 Choice for Axe Throwing! We also feature Ice Curling, Football Bowling, Topgolf Swing Suites, Mega Darts, Archery, Private Event Spaces, and full service bars and a restaurant.

The HUB Stadium is seeking an exceptional talent to join our team! This position will directly lead and develop all aspects of the multi-million-yearly revenue center. A strong hospitality background is required.

The General Manager will be expected to lead the team on key planning issues and business operations decisions. You will set business objectives and performance goals for each department and conduct meetings with department heads to review and monitor procedures and performance. You will provide financial oversight and monitoring, and prepare and present financial and operations reports to senior management.

• Strong organizational and administrative skills
• Proven problem-solving and negotiation abilities
• Excellent interpersonal and communication skills
• Ability to lead teams from all departments
• 5+ years senior leadership role in the restaurant or entertainment field
• Superior knowledge of multiple operational functions and principles, including finance, customer service, and employee management
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Strong working knowledge of industry regulations and legislative guidelines
• Experience with budget and business plan development
• Proven ability to develop innovative solutions for increased productivity
• Superior negotiation skills in both internal and external settings
• Masterful organizational, communication, and leadership skills, demonstrated by previous professional success

Day to Day:

• Create a quality environment through staffing, evaluations and maintenance
• Oversee scheduled inventories and ensure proper administration processes are followed
• Oversee front-of-house scheduling and ensure that they meet budgeted labor targets
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized
• Work with the Sales & Marketing, Active Entertainment team, Beverage team and Kitchen to develop and implement promotions and new ideas
• Communicate with managers on both group and individual basis to ensure we are meeting our guest’s expectations and ensuring each department is reaching goals set by leadership.
• Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff
• Assist in selecting and developing a qualified staff of Service Excellence Employees to understand the relationships between value, guest service and satisfaction
• Develop employees using Performance Review Systems and Cross Training
• Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon guest satisfaction
• Implement and effectively execute specific training programs timely and consistently to ensure staff is properly trained and providing guests with excellent service and entertainment thus creating memorable moments for our guests
• Ensure weekly service training meetings and special training sessions when needed and daily going over the events of the day and menu items
• Ensure that daily walkthroughs are being conducted in all Front of House areas to identify opportunities for improvement
• Ensure department managers are performing their specific duties by implementing standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of each job
• Initiate and control a wine/beverage sales incentive, for the service team on a monthly or quarterly basis
• Project a positive image of the organization to employees and maintain morale

Competitive Salary commensurate with experience