Service Supervisor

## Service Supervisor Apply:
Novi, MI:
Posted Today:
R-101223

Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Supervisor and/or Service Manager to review and achieve departmental goals.
** WHAT YOU’LL BE DOING (and doing well!)
*** Provide mentoring and training of assigned team members; participate in the review process of team members and provide feedback on training needs for the service department.
* Track and/or quote deficiencies.
* Manage on-call schedule, vacation schedule, and subcontractor schedule.
* Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.
* Coordinate closely with finance department to ensure billings are accurate and timely for customers.
* Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.
* Coordinate any corrective action with the Service Team Supervisor/Service Manager.
* Provide feedback to the Service Manager in establishing goals for department personnel.
* Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.
* Assist with remote programming events such as code changes and point/zone updates.
** WHAT WE LIKE ABOUT YOU
*** High school diploma or equivalent.
* Five or more years of experience in customer service or related field in the fire and life safety industry.
* Strong organizational skills.
* Ability to multi-task.
* Remain calm under pressure.
* Ability to encourage and motivate people with positive attitude.
* Proven track record of excellent customer service.
** WHAT WE’RE BRINGING TO THE TABLE
*** Competitive salary based on qualifications.
* Paid time off plan and holidays.
* 401(k) matching.
* Short term and long-term disability.
* Medical, dental, and vision plans with options.
* Life insurance.
* Professional career development opportunities.
* Tuition reimbursement program.