Supervisor, Account - Freemont CA

Global. Collaborative. Innovative. Together, we will transform the automotive interiors industry. Together, we will redefine the ways people experience life onboard vehicles.

United States - MI - Novi

The Account Supervisor is responsible for managing strategic customer accounts with a focus on delivering exceptional service, maintaining strong client relationships, and driving business growth.

This role requires specialized technical and market knowledge, particularly related to north American production processes, global supplier standards, and region-specific customer requirements.

• Serve as the primary point of contact for global customers across multilingual and multicultural environments
• Develop account strategies aligned with regional market dynamics, regulatory expectations, and global customer requirements
• Conduct on-site visits to overseas client locations and manufacturing plants to support technical and commercial alignment
• Apply region-specific knowledge of manufacturing standards, material specifications, and processes.
• Interpret engineering documents, quality dashboards, and technical change notices originating from foreign engineering centers
• Engage with new program launches including overseas engineering teams and tooling suppliers
• Support milestone tracking aligned with non‑US development phases and specialized documentation formats
• Support pricing strategy and commercial negotiations using non‑US benchmarking data
• Conduct financial analysis considering cost models, currency impacts, and regional material indexes
• Track account profitability and drive corrective actions aligned with global customer expectations
• Understand, root cause analysis, and corrective actions with quality and manufacturing teams
• Navigate international quality standards such as VDA and country‑specific IATF interpretations
• Communicate resolution plans clearly to customers and internal cross‑functional teams
• Translate complex technical and commercial issues across regional teams
• Facilitate multilingual meetings and manage cross‑regional documentation formats
• Adapt communication styles to align with international customer expectations

• Bachelor’s degree in business, Finance, Engineering, Supply Chain, or related field
• 5+ years of account management experience in a global or multinational environment
• 5+years’ experience in Sales, Account management, Commercial Management, Automotive manufacturing
• Experience negotiating commercial agreements
• Willingness to travel internationally

• Experience supporting international OEMsor Tier‑1 automotive suppliers
• Familiarity with VDA standards, SAP regional modules, APQPvariations, and foreign compliance systems
• Global mindset and cultural adaptability

Our culture is shaped by the shared values of our global team. We may come from different parts of the world and speak a variety of languages, but we are united in our work and shared values, known as
CSPIRIT
.