Customer Quality Engineer

Customer Quality Engineer (CQE) - Program Quality / APQP

We are partnering with a leading Tier 1 Automotive Supplier that is hiring for a Customer Quality Engineer (CQE) to support new product development and program launches for the Tesla Customer account.

• Leading Tier 1 Supplier of engineered components for the automotive industry
• Focused on new product development, engineered components, and production program launches
• Collaborative environment involving Program Management, Engineering, Manufacturing, Suppliers, Plant Quality, and leadership

• Title:
  
  Customer Quality Engineer (CQE)
• Individual contributor position with significant cross-functional leadership responsibility
• High-visibility member of the program core team
• Serves as the voice of the customer for the Tesla relationship
• Owns quality activities from early product development through PPAP and production launch
• Combination of Customer Quality, Program Quality, and Supplier Quality responsibilities
• Strong automotive APQP experience with hands-on knowledge of:
  • APQP
  • PFMEA
  • Process Flow
  • Control Plans
  • MSA
  • SPC
• Direct ownership of PPAP packages and experience
• Automotive customer-facing quality experience - especially current Tesla experience
• Experience with customer-specific requirements and customer portals
• Supplier quality and supplier APQP experience
• Knowledge of gaging requirements, dimensional layouts, and GD&T
• Ability to influence and hold internal teams and suppliers accountable

• Serve as the primary quality interface between Tesla, the program team, manufacturing plants, and suppliers
• Own quality activities throughout new product development, APQP, PPAP, and production launch
• Lead and coordinate APQP deliverables, including PFMEA, Process Flow, Control Plans, MSA, and SPC
• Prepare, coordinate, submit, and drive PPAP packages through customer approval
• Interpret and communicate customer-specific requirements throughout the organization
• Work directly with automotive OEM and Tier customers on quality requirements, launch reviews, PPAPs, customer concerns, and other quality events
• Coordinate customer quality issues from containment through root-cause analysis, corrective action, verification, customer communication, and closure
• Support and monitor supplier APQP, supplier PPAP, Run at Rate, Safe Launch, PV testing, and supplier readiness
• Coordinate gaging, dimensional requirements, dimensional layouts, and related quality activities
• Support prototype and pre-production quality activities
• Drive launch milestones and ensure quality deliverables are completed on schedule
• Partner with Program Management, Manufacturing, Engineering, Plant Quality, suppliers, and leadership to resolve quality issues and maintain launch timing
• Represent the customer's quality expectations internally and ensure requirements are understood and executed
• Maintain strong communication and follow-through across multiple simultaneous program priorities

• Challenge:
  Own the quality side of new automotive programs while balancing customer expectations, APQP timing, supplier readiness, internal milestones, and manufacturing launch requirements
• Advancement:
  Experience aligns with future opportunities such as Senior Customer Quality Engineer, Program Quality Manager, Advanced Quality Manager, Supplier Quality Manager, Quality Manager, Program Manager, or Customer Quality Manager
• People / Culture:
  Customer-focused, collaborative, technically driven environment requiring strong communication and the ability to influence across functions
• Stability:
  Opportunity to work with established automotive OEM and Tier customers and gain broad exposure across the automotive product-development and launch process
• High-visibility position on the program core team
• Opportunity to own APQP and PPAP rather than simply support them
• Broad exposure across Customer Quality, Program Quality, Supplier Quality, Engineering, Manufacturing, and Program Management
• Direct involvement in new automotive program launches and critical launch milestones

• Own the Launch:
  This is not a reactive plant-quality position. You'll be involved early in the program and own quality deliverables through PPAP and launch.
• Customer Visibility:
  You'll serve as a key quality interface with one of the most exciting OEMs and build key relationships with this important customer
• Broad Quality Responsibility:
  The role touches the entire quality chain - Customer → Program Team → Manufacturing Plant → Suppliers