Warranty & Technical Analyst

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Regular Full-Time Full-time MI, Wixom, MI, US

Salary Range: $65,000.00 To $75,000.00 Annually

About Us:

Founded in 1966, Niterra North America, Inc. (formerly NGK Spark Plugs) is the world leader in technology, innovation, and world-class quality in the design of spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization’s portfolio, expand our core ceramic technologies, explore capabilities beyond traditional areas, and challenge ourselves to develop solutions and services that leverage technology to address social issues while contributing to a sustainable society.

Summary:

The Warranty & Technical Analyst is responsible for monitoring warranty performance and trends across Niterra’s North American automotive product lines, analyzing complex warranty datasets, and driving corrective actions to reduce warranty rates. Based in Wixom, Michigan, this role involves conducting failure analysis and functional testing, collaborating with OEM and Quality Assurance teams, and serving as a primary technical contact for customer warranty reviews and negotiations.

The ideal candidate brings strong automotive systems knowledge, self-directed analytical and problem-solving skills, and the ability to communicate data-driven findings to technical and non-technical audiences.

Work Model: Hybrid

Responsibilities:

• Monitor warranty performance and trends across Niterra North American automotive product lines using customer warranty systems, claims data, and returned-product findings to recommend internal investigations and corrective actions.
• Integrate modern data tools and technology, including AI, to optimize database workflows and operational efficiency.
• Analyze complex warranty datasets to identify emerging technical trends, recurring product issues, and process concerns, organizing key findings to prepare reports and proposed resolutions.
• Compile technical evidence and failure analysis findings to help defend company positioning during OEM warranty liability and cost-sharing negotiations.
• Collaborate with OEM, Quality Assurance, and Technical Center teams to develop and implement strategies that reduce overall warranty rates and resolve specific warranty-related issues.
• Evaluate and verify the effectiveness of corrective actions through follow-up and monitoring.
• Support OEM customer requirements by preparing warranty analyses, reports, and presentations, while serving as a primary technical contact for customer queries and data reviews.
• Coordinate and perform warranty-return sorting, functional testing, and evaluation as necessary to support failure analysis; interpret findings and integrate return data with warranty trends to identify potential product, process, and quality issues.
• Travel for client meetings, field investigations, or specialized vehicle testing as required.
• Monitor warranty cost-recovery programs to ensure accurate tracking, reporting, and recovery of applicable warranty expenses.
• Provide support for Technical Center activities and projects as directed.
• Prepare and deliver presentations to designated customers on warranty performance, trends, findings, and data-driven recommendations.
• Maintain accurate and timely documentation of warranty analyses, testing results, corrective actions, and related activities.
• Maintain availability to schedule and lead international meetings outside normal office hours when needed.
• Perform other job-related duties and responsibilities as assigned by Technical Center Management.
• Adhere to all company policies and procedures as applicable.

Qualifications…