Manager, Retail

Store - DET-NOVI, MI

Lead and support inventory management and merchandising standards and maintenance. Plan for and provide a well merchandised and in-stock store for the customer to shop. Help customers shop and find what they are looking for. Deliver friendly customer service.

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Manage and support the truck processes and lead the teams to ensure standards are met; achieve your KPI’s and manage your team to achieve their role KPI’s
• Manage, execute and support the planogram process (POGs) to standard
• Manage, execute and support the AD set processes
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Maintain seasonal sets and the feature space to visual merchandising standards
• Assist with interviewing, on-boarding, coaching, observing and training of new team members; support Talent Development activities; participate in Performance Management activities of the team; utilize the leadership competencies for continued self-development
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model
• Acknowledge customers, help locate products and provide solutions
• Assist with Omni-channel processes
• Cross-trained in Custom Framing selling and production
• Other duties as assigned

• Retail merchandising and customer service experience preferred

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If needed, engage in the interactive process with accommodations

• Public retail store setting taking care of customers; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press; work hours may include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada and online at  and  The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

For more information, visit

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. For more information, visit

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. Michaels will provide reasonable accommodations for applicants with disabilities. If a reasonable accommodation is required to participate in the job application or interview process, to perform essential functions, or to receive benefits, please contact Customer Care at