Casual Sales Ambassador - Twelve Oaks Mall

Overview

Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to shop excellence in both sales and operations. On the shop floor, they consistently aim to surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back.

We encourage you to consider the customer perspective and what would make their day. Whether it is providing personalized product recommendations or sharing knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Sales Ambassadors, it is not just about selling soap — it is about making a positive impact on the world, one bar at a time.

• Sales and Customer
  
  Experience:
  
  Drive sales using Store Force dashboard results and seek feedback to exceed goals. Take ownership of your results and contribute to the store's overall performance.
• Customer
  
  Experience:
  
  Consistently deliver a world-class experience to every customer. Connect with customers, identify needs by listening and asking open-ended questions, demonstrate product benefits, and seek opportunities to leave customers with a positive impression.
• Building the Brand: Educate customers on brand values, including ethical sourcing and product commitments. Articulate these values in-store and through community engagement.
• Product Passion: Continually expand product knowledge and stay up-to-date on ingredients and benefits to confidently make informed recommendations.

• Development: Use company resources to develop sales techniques and product knowledge, support team growth, and pursue opportunities to improve skills.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication and listening to team members to promote belonging and collaboration.

• Time and Attendance: Be punctual and reliable, participate in teamwork, and stay updated with company news.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience.
• Stock and Inventory: Use merchandising guidelines to adjust product displays based on sales.
• Policies and Procedures: Follow opening/closing procedures, product integrity, respectful workplace, and health and safety standards.

Required:

• Excellent customer service skills
• Flexibility to adapt in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule including evenings, weekends, and holidays
• Note:
  
  Candidates under 18 may be employed under the Lush Youth Employment Program where applicable by local regulations

Preferred:

• Experience with consultation-based customer service
• Strong problem-solving skills for day-to-day operations
• Experience working in a team and in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Twelve Oaks Pay: $15 USD - $15 USD

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