Assistant Manager

Pure Hockey, America's premier retailer exclusively serving the hockey community, is seeking a dynamic Senior Assistant Manager to oversee our retail operations. This role calls for an energetic leader who is passionate about hockey and committed to delivering exceptional service. As a Senior Assistant Manager, you will play a crucial role in driving our store's success, enhancing customer satisfaction, and leading a dedicated team.

Responsibilities

• Manage daily store operations and ensure compliance with company policies and procedures
• Lead, train, and motivate staff to achieve sales targets and provide exceptional customer service
• Oversee inventory management and ensure product availability and optimal stock levels
• Develop and implement strategies to enhance customer satisfaction and loyalty
• Prepare detailed reports on buying trends, customer needs, and profits to upper management
• Coordinate with the marketing department to craft store-level promotions and loyalty programs
• Handle escalated customer service issues and resolve them in a timely and professional manner

Required Skills

• Strong leadership and people management skills
• Excellent customer service and communication skills
• Proficient in retail management software
• Understanding of inventory management practices
• Ability to analyze sales data and market trends
• Experience with visual merchandising and store displays
• Knowledge of hockey equipment and apparel